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CALL CENTER SPECIALIST

FLOWOOD, MS | Full Time
Expired

Job Description

Responsibilities

Call Center Specialist - Full Time

 

Brentwood Behavioral Healthcare is a 105 bed capacity behavioral health facility that provides psychiatric services. We specialize in treatment for adults, children and adolescents. Brentwood Behavioral offers both inpatient and outpatient psychiatric services. Located in Flowood, MS, in Rankin County with close proximity to Hinds and Madison Counties, our outpatient services are within driving distance to many surrounding areas. We help individuals and families achieve optimal mental health, resulting in improved quality of life. Our dedicated team of professionals provides individualized treatment, meeting the personal needs of our customers in a safe and nurturing environment. Visit our website @ www.Brentwoodjackson.com.

 

 

Brentwood is seeking a dependable and dynamic Call Center Specialist Full Time.

This shift opening is for weekdays Monday through Friday 10 a.m. – 6 p.m.

 

The Call Center Specialist received Intake calls and unplanned individual/family walk-ins with compassion, empathy, a sense of service and urgency, and ensures each person receives an appropriate assessment by Assessment and Referral. Thorough and accurate documentation of calls and other Assessment and Referral NARC-related paperwork is a critical component of this position. Must be capable of triage care for incoming patients.

 

Brentwood is a challenging and rewarding work environment providing:

 

  • Growth and development opportunities within UHS and its subsidiaries
  • Competitive Compensation
  • Excellent Medical, Dental, Vision and Prescription Drug Plan
  • 401k plan with company match
  • Generous Paid Time Off
  • Tuition Reimbursement
  • So-Fi Student Loan Refinance

 

Qualifications

Preferred: Two years’ experience in the mental health field (psychiatric/inpatient or outpatient setting).

Minimum: High school graduate and 2 years’ experience in a psychiatric, CD inpatient, residential or group home setting OR Bachelor’s degree from an accredited college.

 

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

 

 

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

 

We believe that diversity and inclusion among our teammates is critical to our success.

 

Notice

At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries.  We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

 

Skills for CALL CENTER SPECIALIST

The job skills required for CALL CENTER SPECIALIST include Call center etc. Having related job skills and expertise will give you an advantage when applying to be a CALL CENTER SPECIALIST. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CALL CENTER SPECIALIST. Select any job title you are interested in and start to search job requirements.

Job Openings with Skill of Call center
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Career Path for CALL CENTER SPECIALIST

The following is the career advancement route for CALL CENTER SPECIALIST positions, which can be used as a reference in future career path planning. As a CALL CENTER SPECIALIST, it can be promoted into senior positions as a Contact Center Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CALL CENTER SPECIALIST. You can explore the career advancement for a CALL CENTER SPECIALIST below and select your interested title to get hiring information.

How to Become a Call Center Specialist

If you are interested in becoming a Call Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Specialist for your reference.

Step 1 Understand the job description and responsibilities of a Call Center Specialist

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