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HOUSTON, TX | Part Time
1 Day Ago

Job Description


Call Center Specialist-PT Opportunity


Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a week response, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities. The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care provides best equipped to address their mental health issues.  Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness.


Visit us online at


Behavioral Health Connections (BHC) in Houston is seeking a dynamic and talented Call Center Specialist PT working M-Th 12p-6p and F 12p-5p to join the team of compassionate, dedicated professionals. The Call Center Specialist receives calls from referral sources for psychiatric assessment, takes demographic information on the person to be assessed, and dispatches a MAT Assessor. Thorough and accurate documentation of calls and other related paperwork is a critical component of the job.


Job Duties/Responsibilities:

  • Triage calls
  • Dispatches Mobile Assessor
  • Assists with Memorandum of Transfer (MOT)

Benefit Highlights:

  • Challenging and rewarding work environment
  • Career development opportunities within UHS and its 300 subsidiaries
  • Competitive Compensation
  • Generous Paid Time Off Plan and Extended Leave Balance

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenue were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500, and listed #330 in Forbes ranking of U.S. Largest Public Companies. Headquartered in King of Prussia, PA, UHS has more than 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.Requirements:


EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.  UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.


We believe that diversity and inclusion among our teammates is critical to our success.



At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries.  We take pride in creating a highly efficient and best-in-class candidate experience.  During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email.  The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-800-852-3449.



Education required:High School diploma/GED. Preferred: Bachelor’s degree in Counseling, Psychology, Social Work or Social Services.


Licensure and certification required: N/A 


Experience required: One (1) year of experience working in a call center, providing customer service and performing data entry required. Able to multitask. Preferred: knowledge of crises intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management



The job skills required for CALL CENTER SPECIALIST-PT include Customer Service, Call center etc. Having related job skills and expertise will give you an advantage when applying to be a CALL CENTER SPECIALIST-PT. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CALL CENTER SPECIALIST-PT. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for CALL CENTER SPECIALIST-PT positions, which can be used as a reference in future career path planning. As a CALL CENTER SPECIALIST-PT, it can be promoted into senior positions as a Contact Center Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CALL CENTER SPECIALIST-PT. You can explore the career advancement for a CALL CENTER SPECIALIST-PT below and select your interested title to get hiring information.

How to Become a Call Center Specialist

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