Responsibilities

POSITION SUMMARY

The Business Office Director (BOD) is responsible for providing leadership and direction for the Business Office and Accounts Receivable Management services of the hospital and related services. This responsibility includes managing the services in a manner which will contribute to the achievement of hospital financial and clinical goals and which promotes the development of teamwork and effective operations throughout the hospital. It is the BOD’s responsibility to manage the department in a manner which enables the hospital to achieve its cash collection and accounts receivable goals.

The BOD’s responsibilities include management of the business office staff and related functions, including admitting, billing, and collection/follow-up, in a manner that will ensure development of an effective Business Office and Accounts Receivable Management department. The BOD is responsible for appropriately utilizing a combination of staff and external resources in a manner which will most effectively achieve hospital financial objectives.

The BOD is responsible for developing and maintaining a thorough, current knowledge of industry standards and payer requirements. The BOD will discharge responsibilities in a manner which will enable the hospital to achieve and maintain integrity and compliance with known payer requirements. And, that services are reflected accurately in and through all business office related reports, claims, billings and statements.

The BOD is responsible for providing leadership to ensure that the business office staff is properly trained and directed to maintain compliance in all aspects of the hospital’s business office operation and services. The BOD’s responsibilities require focus on mutually agreed upon objectives and corporate defined policies and procedures to ensure that business office operations are implemented according to policy and in a manner which will result in consistent and accurate financial reporting.

Qualifications

QUALIFICATIONS

Education: Bachelor's Degree in business administration or related field preferred, with certification through HFMA or AGPAM (CMPA or CPAM); or equivalent combination of education and experience.

Experience: Minimum of two (2) years experience in a multi-faceted business office preferably in a health-care setting, with one (1) year supervisory/management experience preferred.

Additional Requirements: Experience with computers and business software programs, particularly Lotus 1-2-3. This position requires hands-on management. Candidate must demonstrate a willingness to be actively involved in the details of day-to-day business office operations.

Personal Requirements: Must be goal oriented, attentive to detail. Must work effectively under pressure and maintain hospital and patient financial and treatment information in the strictest confidence. Must have excellent written and verbal communication skills.

PRIMARY RESPONSIBILITIES

See attached Criteria Based Performance Competency Evaluation Tool

KNOWLEDGE, SKILLS, AND ABILITIES

THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION.

PHYSICAL, MENTAL, AND SPECIAL DEMANDS

THIS SECTION DESCRIBES HOW AN EMPLOYEE IN THIS POSITION CURRENTLY PERFORMS THE FUNCTIONS OF THIS POSITION. MODIFICATIONS TO THE MANNER IN WHICH THIS JOB MAY BE PERFORMED WILL BE REVIEWED ON A CASE BY CASE BASIS.

MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES:

THIS SECTION DESCRIBES THOSE MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES AN EMPLOYEE IN THIS POSITION MUST BE ABLE TO USE.