The Systems Analyst provides support and administration for both cloud and on-premises applications and systems for over 1,000 faculty, staff and graduate students in the Humanities Division. As a member of the infrastructure team, works with Humanities faculty and staff and with campus IT partners to provision access, and to maintain, install, or configure services critical to teaching, research and academic work in the Humanities. The Systems Analyst contributes to ensuring the uptime, performance, and security of Humanities infrastructure by regularly monitoring key metrics, logs, and alerts. May also contribute to campus or divisional projects and deployments. Participating in a 24x7 on-call rotation, serves as primary support contact for infrastructure related issues, and as escalation point on computing support tasks requiring systems-related work.
Percentage of Time:
100
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
18
Records
Qualifications
Required/Preferred
Demonstrated experience using issue-tracking and project management systems in a team support and service environment.
Required
Working knowledge of internet protocols and services including but not limited to SMTP, POP, IMAP, FTP, SSH, HTTP, SSL, DNS, DHCP, SNMP, NFS and SMB.
Required
Demonstrated ability to perform system analysis and operational tasks in a distributed, networked, multi-vendor computing environment with varied operating systems (Unix, OS X and Microsoft Enterprise Server), computer hardware, and network technologies.
Required
Working knowledge of cloud-based application infrastructure leveraging IAAS, SAAS, and other cloud services including serverless compute, VPCs, ACLs, firewalls, DNS, Backups, and disaster recovery plans.
Preferred
Working knowledge of Microsoft Enterprise technologies including Windows Server, Active Directory
Preferred
Familiarity with automation and scripting in any of various programming languages/tools (e.g., bash, python, Ansible, PHP) to support systems operations.
Preferred
Proficiency in hosting and administering CMS websites using a hosting platform such as cPanel.
Preferred
Experience independently managing and triaging multiple user support issues while maintaining responsive follow through with internal and external partners to meet SLAs.
Required
Ability to adapt, learn technical operations, and reliably apply new knowledge in a rapidly changing environment.
Required
Ability to conduct research and analysis in support of defined problems or tasks, and suggest new technologies or processes to improve existing and future services.
Required
Ability to evaluate and triage ambiguous circumstances and take action to resolve problems in which both the underlying issue and resolution are not readily apparent.
Required
Ability to implement clear policies and procedures to ensure smooth operation of server systems and applications.
Required
Ability to adapt to a wide variety of operational tasks and responsibilities involving all levels of support from end users to backend infrastructure.
Required
Experience writing concise, logical, and easy-to-understand system documentation. Ability to record moderate to heavy levels of technical detail in an organized and reader-friendly fashion.
Required
Ability to interact effectively and appropriately with technical and non-technical faculty, staff, and administrators at all levels and in varying circumstances.
Required
Experience working in a team-centered, collaborative environment with a strong customer service mindset.
Required
Knowledge of UCLA and UC policies regarding email, websites, systems, security, and privacy, including issues addressed by these policies and ability to teach others about these issues.
Preferred
Knowledge of any of the following a plus: cPanel, Ansible, Nginx, Nagios, Qualys
Preferred
Additional Posting Information
Bargaining Unit:
TX-Systemwide Technical
Application Deadline:
04-09-2023
External Posting Date: