Job Title: Call Center Agent

UC Job Title: BLANK AST I

Job Number: req19312

Work Hours: Monday - Friday, 8:00am - 5:00pm

Job Type: career

Duration: Indefinite

Work Location:Inglewood

Salary Range: 19.78 - 27.73

Job Duties:

Venice Family Clinic is a community health center whosemission is “To provide quality primary health care to people in need.” VeniceFamily Clinic cares for over 27,000 low-income patients in over 120,000 visitsannually who might otherwise go without critically needed health care services.Venice Family Clinic has fourteen locations with over 420 staff, 1,300volunteers, and a budget of $70 million. We provide high quality, comprehensiveprimary and specialty health care, dental, mental health, substance usetreatment and child development services to underserved individuals andfamilies on the Westside of Los Angeles.

Underthe general supervision of the call center supervisor, you will perform a full range of callcenter duties:

• Provide prompt and courteous telephone assistance tocallers.
• Answer, screen and triage ahigh volume of incoming calls, verify financial and geographic eligibility,schedule patients according to their insurance and assigned provider.
• Verify and update patient demographics inNextGen.
• Check appointment availabilityacross all clinic sites and schedule patients accordingly and assist withappointment cancellations.
• Pre-register callers and patients using the NextGen System if they qualify and afterchecking insurance eligibility via appropriate website.
• Screen patients for demographic accuracy and updatedemographics in NextGen,
• Verify insurance and update insurance data in NexGensystem upon receiving calls for eligibility.

Job Qualifications:

• Demonstrated work experience in high volume call center or medical setting - Required.
• Bilingual English/Spanish communication skills - Required.
• Oral communication skills to receive and convey information clearly and concisely - Required.
• Good interpersonal skills to interact effectively with callers and staff - Required.
• Knowledge of major medical insurance plans, Managed Care Plans through Medi-Cal and Covered California coverage and benefits - Required.
• Ability to verify insurance coverage via the internet in appropriate websites - Required.
• Ability to type with speed and accuracy 45 wpm - Required.
• Some knowledge of medical terminology - Preferred
• Demonstrated work experience in a community based health clinic - Preferred

Bargaining Unit: CX

Layoff Referral Deadline:

Posted Date: 10/4/2021

Posting Category: Clerical/Administrative