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Description
Job Title: Customer Service Representative (CSR)
Department: Operations
Reports To: Operations Manager
FLSA Status: Non- Exempt
SUMMARY: This role will assist inbound carriers who are backing into doors and rechecking at the warehousing facility to deliver freight. The core responsibility is to maintain and organize checked in drivers, while providing consistent communication with warehouse personnel that supports effective and efficient unloading.
ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER DUTIES include the following:
QUALIFICATIONS:
EDUCATION and/or EXPERIENCE
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Loud, sometimes cold, hot outdoor and warehouse environment.
OTHER
COMPANY SUMMARY
3PL Front Line Solutions
Universal Chain is an industry leader in third-party logistics, innovator in supply chain solutions and authority on operational services and software solutions.
With more than 35 years of partnering with clients ranging from thriving small businesses to Fortune 100 and 500 companies, our dedicated teams of career professionals embody an unwavering commitment to quality that has helped us build a solid reputation for dependable & superior services. We pride ourselves on delivering structure, accountability and standardization, all of which is designed to save our clients time and money. Our Core Values pave the way for success with Integrity, Respect for People, Quality, and Safety being at the forefront of everything we do. At Universal Chain, we consistently leverage our success in the warehouse and transportation industry to bring additional value to our clients by offering competitive pricing and unmatched service that carries over to our passion for innovation.
Full Time
10/05/2022
10/09/2022
The following is the career advancement route for CUSTOMER SERVICE REP positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE REP, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE REP. You can explore the career advancement for a CUSTOMER SERVICE REP below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/29/2021: Chicago, IL
The best CSRs are genuinely excited to help customers.
12/07/2021: Saint Paul, MN
Customer service reps may use a variety of tools as part of their role.
12/10/2021: Juneau, AK
At banks, customer service reps may need to have some former experience handling money and making change.
12/23/2021: Youngstown, OH
Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
02/05/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
02/24/2022: Springfield, MO
Don’t worry about acquiring expensive gear; focus on the learning first.
02/10/2022: Helena, MT
Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.
01/26/2022: Santa Fe, NM
A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
12/13/2021: Duluth, MN
A strong Customer Service Background and entry level Accounting skills.
01/31/2022: Fort Myers, FL
Step 3: View the best colleges and universities for Customer Service Rep.