We think every island paradise should have three things: sun, sand—and tons of palm trees. Good news: at Loews Royal Pacific Resort at Universal Orlando Resort™, we’ve got all three, plus so much more. Guest can enjoy a South Seas vacation without sailing halfway around the globe and feel the excitement of a time when adventurous travelers first island-hopped the South Pacific. Job Specific Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department Applies excellent guest relations skills when interacting with guests Consistently maintains a positive attitude that ensures the best guest experience Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities Performs all duties in a timely and professional manner Applies teamwork skills at all times Gives recognition to repeat guests Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows Cleans and dusts lobby areas Cleans and restocks all assigned restrooms Removes trash from all assigned areas Uses proper chemicals when cleaning as described by the department’s procedures Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department Polishes all metal around lobby areas Turns lost and found items into Security in accordance with hotel standards Cleans and sanitizes assigned public and back of the house areas Complies with all specific HOSTAR policies and procedures Removes Room Service trays from hallways and places in appropriate location in service corridor Assists with general cleaning of guestrooms Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces Transfers and stocks all supplies from Receiving as directed Ensures that the Housekeeping storeroom is neat, organized, and secure Turns mattresses Cleans chandeliers Properly uses and maintains equipment and supplies Maintains excellent condition of grounds, floors, carpets, etc. Cleans ashtrays and ash urns Cleans ice machine areas Cleans elevator foyers Cleans elevator doors Cleans elevator tracks Washes doors Vacuums guest hallways Cleans windows Cleans door jams and fire boxes Cleans and mops stairwells Cleans handrails Sweeps and mops hallways Replaces burned out light bulbs according to established procedures Assists in preparation and deep cleaning of VIP rooms Moves furniture in rooms as required Cleans spots on walls Cleans spots on carpets Assists Room Attendants by emptying trash and soiled linen from Housekeeping carts Takes dirty linen to laundry pick up areas Cleans offices as scheduled Cleans Front Desk and back office area Cleans back of the house windows as needed Attends all department meetings as scheduled Assists in restocking Room Attendant caddies Fills Room Attendant bottles with chemicals according to department guidelines Brings dirty glasses down to Housekeeping department at the end of shift Washes guestroom glassware in dishwasher and delivers clean glassware to linen closets Cleans service landings Cleans stocks, and organizes linen closets, ensuring that they are always locked Checks all vacuums used by Room Attendants and maintains them Completes in a timely manner all daily cleaning items for the specific public area assigned Takes trash to the compactor at the end of the day Performs as Restroom Attendant for special events, when required Performs as Room Attendant, if required, on an emergency basis Graduate Houseperson: trains Housekeeping employees regarding professional knowledge and skills according to the Executive Housekeeper’s Course Outline, Standards, and Procedures Demonstrates ability to provide coverage in related departments as directed Special projects and other duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Qualifications Basic English language skills Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift Able to work a flexible schedule, including weekends and holidays