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Guest Service Agent 1 (Part-Time)

Orlando, FL | Part Time
1 Day Ago

Job Description

Located just outside the Universal Orlando™ theme parks, our Lakewood Regional Support Facility serves as the central operation for all our on-site hotels. Lakewood provides resources to the hotels for various departments, including Human Resources, Purchasing, Accounting, Security, Group Reservations, Telecommunications, Technology and Laundry. Job Specific 90% Operates PC based console system with multiple telephone line capacity Answers phones in a polite professional manner according to Loews standards Utilizes Property Management system for guest look up, verification, messaging, etc… Receives, processes, and follows up on guest requests for banquets, engineering, housekeeping, laundry/valet, security, star service, or any other services and/or amenities Utilizes PC console and/or PMS to enter messages/guest requests, also relays messages to guests according to Star Service Standards Gives callers accurate and precise directions to several locations related to hotel property and surrounding area Maintains a shop score of 92% or higher Knowledgeable of hotel services, amenities, and special events. Maintains directory of current activities including but not limited to character dining, recreation, spa, and children’s camp Transmits messages via PC, two way radio, local and long range digital pager, and cellular telephone Maintains as average monitoring score of 92% or above Maintains an average available phone time of 81% or higher Accepts and enters VIP wake up calls to Loews Standard. Performs personalized wake- up call functions, assists guests in entering character wake-up call requests Serves as communications hub during Emergency Procedures Maintains required logs, records and files to document department operations Other duties as assigned General 10% Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Job Specifications High School Diploma or Equivalent Excellent telephone and guest services skills Ability to operate computers and basic office equipment Ability to work flexible schedule to include weekends and holidays

Skills for Guest Service Agent 1 (Part-Time)

The job skills required for Guest Service Agent 1 (Part-Time) include Guest Service, Housekeeping, Laundry, Accounting, Teamwork,and Office equipment etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent 1 (Part-Time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent 1 (Part-Time). Select any job title you are interested in and start to search job requirements.

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Career Path for Guest Service Agent 1 (Part-Time)

The following is the career advancement route for Guest Service Agent 1 (Part-Time) positions, which can be used as a reference in future career path planning. As a Guest Service Agent 1 (Part-Time), it can be promoted into senior positions as a Front Desk Clerk Sr that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent 1 (Part-Time). You can explore the career advancement for a Guest Service Agent 1 (Part-Time) below and select your interested title to get hiring information.

How to Become a Guest Service Agent

If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.

Step 1 Understand the job description and responsibilities of a Guest Service Agent

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Step 2 Knowing the best tips for becoming a Guest Service Agent can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Guest Service Agent

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