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Guest Service Agent 1 (Part-Time)
$47k-69k (estimate)
Part Time 6 Months Ago
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Ucf Hotel Venture is Hiring a Guest Service Agent 1 (Part-Time) Near Orlando, FL

Located just outside the Universal Orlando™ theme parks, our Lakewood Regional Support Facility serves as the central operation for all our on-site hotels. Lakewood provides resources to the hotels for various departments, including Human Resources, Purchasing, Accounting, Security, Group Reservations, Telecommunications, Technology and Laundry. Job Specific 90% Operates PC based console system with multiple telephone line capacity Answers phones in a polite professional manner according to Loews standards Utilizes Property Management system for guest look up, verification, messaging, etc… Receives, processes, and follows up on guest requests for banquets, engineering, housekeeping, laundry/valet, security, star service, or any other services and/or amenities Utilizes PC console and/or PMS to enter messages/guest requests, also relays messages to guests according to Star Service Standards Gives callers accurate and precise directions to several locations related to hotel property and surrounding area Maintains a shop score of 92% or higher Knowledgeable of hotel services, amenities, and special events. Maintains directory of current activities including but not limited to character dining, recreation, spa, and children’s camp Transmits messages via PC, two way radio, local and long range digital pager, and cellular telephone Maintains as average monitoring score of 92% or above Maintains an average available phone time of 81% or higher Accepts and enters VIP wake up calls to Loews Standard. Performs personalized wake- up call functions, assists guests in entering character wake-up call requests Serves as communications hub during Emergency Procedures Maintains required logs, records and files to document department operations Other duties as assigned General 10% Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Job Specifications High School Diploma or Equivalent Excellent telephone and guest services skills Ability to operate computers and basic office equipment Ability to work flexible schedule to include weekends and holidays Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.

Job Summary

JOB TYPE

Part Time

SALARY

$47k-69k (estimate)

POST DATE

09/23/2022

EXPIRATION DATE

04/24/2023

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The job skills required for Guest Service Agent 1 (Part-Time) include Guest Service, Housekeeping, Laundry, Accounting, Teamwork, Property Management Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent 1 (Part-Time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent 1 (Part-Time). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Service Agent 1 (Part-Time) positions, which can be used as a reference in future career path planning. As a Guest Service Agent 1 (Part-Time), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent 1 (Part-Time). You can explore the career advancement for a Guest Service Agent 1 (Part-Time) below and select your interested title to get hiring information.

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If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Agent job description and responsibilities

Reservations at restaurants or entertainment venues may be made the guest service agent.

03/06/2022: Colorado Springs, CO

When customers check out, part of a service agent’s job entails totaling their bills.

12/21/2021: Gainesville, FL

Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.

03/08/2022: Lompoc, CA

When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.

03/03/2022: Flagstaff, AZ

The agent tabulates the room rate and any telephone or room service charges added during the stay.

02/11/2022: Rochester, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Agent jobs

Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.

01/26/2022: Sarasota, FL

The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

02/03/2022: Sioux Falls, SD

Hotel guest agents spend much of their time arranging for services hotel quests request or need.

02/14/2022: Des Moines, IA

Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.

01/16/2022: Concord, NH

Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.

01/12/2022: Abilene, TX

Step 3: View the best colleges and universities for Guest Service Agent.

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