Located just outside the Universal Orlando™ theme parks, our Lakewood Regional Support Facility serves as the central operation for all our on-site hotels. Lakewood provides resources to the hotels for various departments, including Human Resources, Purchasing, Accounting, Security, Group Reservations, Telecommunications, Technology and Laundry. A Loews Hotels Group Coordinator is responsible for the proper reservations processing of all contracted group room blocks. The Group Coordinator represents their property and the Loews Hotels brand according to our “Four Diamond and More” standards. As the main point of contact for contracted groups rooming requirement/issues the position must “engage and delight” with a warm, professional and efficient manner. Group Coordinator ensures that group contracted rooming requirements are met and that requirement/needs outside of the block are met or alternatives provided based on the needs of the hotel in achieving its financial goals. Group Coordinator has direct contact with key group personnel via phone, email and in person. Position is also responsible for internal communication regarding group block status/issues/etc. Essential Functions and Responsibilities Review Group turnovers from Sales Managers and make necessary adjustments 5% Assign proper rooms as per contract and/or rooming list 5% Verifies group rates 3% Put in sell messages for all groups and updates accordingly 5% Enforces and/or informs cutoff dates in a timely and professional manner 2% Create group landing pages if necessary 5% Communicate all special group needs to the CRO and Nor1 on a continuous basis 5% Communicates with group contacts via phone/email or in person promptly, politely and in accordance with Loews Hotels “Four and More” service goals. All email correspondence must be professional and follow Loews Standards. 10% Provide technical assistance to Group contacts in relation to booking capabilities and delegate communication through LH.com. 3% When manual inputting is required, forwards all group rooming lists to CRO for data entry into ORS 2% Utilizes interpersonal skills to communicate with group contacts regarding room block issues/concerns, cut-off dates, special needs/request, etc 3% Anticipates group needs whenever possible and alerts groups in advance to sold out dates over group block or sold out pre and post dates to eliminate surprises at the time the rooming list is submitted 5% Recognizes and manages group requests that fall outside of the contracted room block in a professional manner and informs Catering and/or Sales Manager responsible. 5% Processes all work completely and accurately 5% Sends out cutoff dates and other relevant information 2% Ensures complete and accurate billing is established on every group reservations 10% Produces/updates/distributes weekly pick-up report 5% Completes the Group post convention report and sends to CSM to be forwarded to SSC for all rooming list and call-in groups. 5% Participates in pick-up, resume and pre-cons as required. 5% Has an understanding of attrition and how it impacts group yield decisions. 3% Alerts DOM/DOS/CSM and Sales Managers as to possibility group will be in attrition Sends out rooming lists to client 5% Reviews resumes 2% Completes all double check and review processes as appropriate to each group Processes VIP reservation sheets with special attention to accuracy as well as guest requests/needs Provides copies of suite reservations to Front Office (may not apply to every property) Tracks group pick-up performance for future reference Oversees and maintains group filing system to ensure group information is organized and easy to obtain Other duties/projects as assigned Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs of the hotel Required to attend all training sessions and meetings Ability to perform “Physical Requirements” and “Mental Effort Requirements” as explained below Qualifications Must be customer service oriented and have excellent hospitality skills Must understand that the position of Travel Planner is a sales position Must have excellent written and oral English communication skills and telephone etiquette skills Must have excellent computer skills, literate in Lotus 1-2-3, Opera knowledge and basic MS office software Must be organized and able to prioritize work load Must be able to type 25 wpm Previous Reservations/Front Desk experience preferred Knowledge of a second language an asset Education: High School Diploma Experience: 2 years hospitality experience Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.