We think every island paradise should have three things: sun, sand—and tons of palm trees. Good news: at Loews Royal Pacific Resort at Universal Orlando Resort™, we’ve got all three, plus so much more. Guest can enjoy a South Seas vacation without sailing halfway around the globe and feel the excitement of a time when adventurous travelers first island-hopped the South Pacific. We think every island paradise should have three things: sun, sand—and tons of palm trees. Good news: at Loews Royal Pacific Resort at Universal Orlando Resort™, we’ve got all three, plus so much more. Guest can enjoy a South Seas vacation without sailing halfway around the globe and feel the excitement of a time when adventurous travelers first island-hopped the South Pacific. Job Specific (90%): Greets guests in a warm, friendly, and professional manner Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures Familiar with local dining, shopping, and entertainment offerings Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information Becomes familiar with guest names and acknowledges them by name Caters to each guest in their individual needs Personalizes all services and anticipates guest requests whenever possible Makes dining, theater, tour, travel, and other arrangements for Hotel guests Assists guests with transportation Arranges childcare Inspects and maintains overall cleanliness and appearance of the Concierge desk, overall club lounge, including temperature, lighting, and music during shift Works closely with in-house vendors to satisfy guest entertainment needs Constantly displays outstanding communication and guest relations skills Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors Answers telephone in accordance with Loews Hotels standards Provides tours of the hotel, displaying extensive familiarity with its history and interior décor Maintains inventory of local maps and brochures Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events Retrieves guest messages from computer Sets up and disassembles the morning and evening concierge service Conducts Random Guest Survey Calls in accordance with Hotel policy and standards Obtain and maintain all club lounge food items prior to and during all services Abide by all food and beverage safety regulations Ensure all club lounge inventory standards are met Communicate all guest allergies and special requests per standard Other duties as assigned General (10%): Promotes and applies teamwork skills at all times Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with Loews Hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with Hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Qualifications Minimum one year Concierge or Front Desk experience Excellent communication skills – oral and written Outstanding guest service skills Thorough knowledge of the local area including restaurants, attractions, and shops Able to work a flexible schedule, including weekends and holidays