Located just outside the Universal Orlando™ theme parks, our Lakewood Regional Support Facility serves as the central operation for all our on-site hotels. Lakewood provides resources to the hotels for various departments, including Human Resources, Purchasing, Accounting, Security, Group Reservations, Telecommunications, Technology and Laundry. Responsible for providing exceptional service to guests at the pool that meets the demands and expectations of a four diamond and more resort. Greets guests at the pool area, provides towels, and escorts guests. Positions chairs, and sets up cabanas. Maintains the cleanliness and physical appearance of pool area. Essential Functions and Responsibilities Job Specific 90% Adheres to all pool safety standards, including safety procedures for adverse weather conditions Knows the location and contents of first aid kit Sets up Activities board, audio equipment, and activity supplies daily according to schedule Facilitates scheduled activities on time in designated area Maintains stock and cleanliness of activities equipment and storage area Greets guests arriving at the pool Provides information about pool food and beverage service and offers menus and promptly communicates requests to pool Food and Beverage Servers Knowledgeable and able to communicate all hotel Recreation offerings Loans recreational items and equipment Cleans, maintains, and positions pool furniture Picks up trash and dirty towels and repositions chairs throughout shift Applies excellent guest relations skills when interacting with guests Performs all duties in a timely and professional manner Turns in lost and found items throughout shift according to Loews Hotels standards Monitors and maintains appropriate inventory of pool towels throughout shift, obtaining clean towels from the laundry and returning dirty towels Maintain age appropriate level of professionalism of communication and decorum with all guests General 10% Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with Loews Hotels standards Complies with required safety regulations and procedures Maintains cleanliness and excellent condition of equipment and work area Complies with Loews Hotels standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming guidelines Attendance in conformance with standards May be required to work varying schedules to reflect business needs of the hotel Required to attend all training sessions and meetings Ability to perform “Physical Requirements” and “Mental Effort Requirements” as explained below Supportive Functions and Responsibilities The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation: Required: Exceptional guest service attitude and abilities Ability to lift and carry 35 pounds Ability to work flexible schedule to include weekends and holidays Preferred: Previous activities experience and or child care preferred but not required Qualifications Education: High School Diploma or equivalent Experience: Entry Level Licenses or Certificates: N/A