The Caribbean-inspired Loews Sapphire Falls Resort transports guests to paradise where blue waterfalls cascade across lush grounds and the invitation to cool relaxation is everywhere. Reminiscent of a leisurely estate in the heart of the tropics, the calming sounds of steel drums call guests to take in the scenic water views and indulge in Caribbean flavors while they ease into ‘island time’ and let go. Job Specific Greets guests in a warm, friendly, and professional manner Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures Familiar with local dining, shopping, and entertainment offerings Is completely conversant in all information in the Concierge Fact Book Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information Becomes familiar with guest names and acknowledges them by name Serves each guest on a one-to-one basis with utmost courtesy Personalizes all services and anticipates guest requests whenever possible Makes dining, theater, tour, travel, and other arrangements for hotel guests Assists guests with transportation needs Arranges childcare Presents guest orientation sessions for new arrivals Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music Works closely with in-house vendors to satisfy guest entertainment needs Constantly displays outstanding communication and guest relations skills Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors – both in face to face discussions and over the telephone Answers telephone in accordance with Loews Hotels standards Takes a proactive role in providing assistance in the hotel lobby Provides tours of the hotel, displaying extensive familiarity with its history and interior décor Maintains inventory of local maps and brochures Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events Retrieves guest messages from computer Sets up and disassembles the morning and evening concierge service Conducts Random Guest Survey Calls in accordance with hotel policy Other duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards