What are the responsibilities and job description for the Client Support Account Manager position at UBS?
United States - Tennessee
Operations
Investment Bank
Job Reference #
284657BR
City
Nashville
Job Type
Full Time
Your role
Are you detail oriented, even when multitasking? Do you know how to work with a team to achieve a common goal?
We’re looking for someone like that to help us:
– Perform root cause analysis to identify and drive process improvements
– Deliver timely and complete resolutions to the client
– Assist with new client set up and ensure the first trades are processed correctly
– Proactively manage the Client experience, anticipate needs and provide excellent client service
– Collaborate across Operations team to identify process efficiencies and solutions
We’re looking for someone like that to help us:
- Collaborate with external clients and internal clients to improve processes, drive outcomes and build lasting relationships
– Perform root cause analysis to identify and drive process improvements
– Deliver timely and complete resolutions to the client
– Assist with new client set up and ensure the first trades are processed correctly
– Proactively manage the Client experience, anticipate needs and provide excellent client service
– Collaborate across Operations team to identify process efficiencies and solutions
Your team
You’ll be working in the US Client Services team. We provide transactional support for institutional clients, as well as interact with multiple stakeholders internally including sales traders, front office support teams, settlements and static data teams. You will draw on the strengths of UBS platforms, products, services, and people worldwide to provide exceptional client service.
Your expertise
You have:
– a university degree
– strong computer skills and the willingness to learn new programs
– previous client services experience
– the proven ability to build, maintain and enhance relationships at all levels
You are:
– adaptable, with strong interpersonal skills
– driven, able to work under pressure and multitask
– comfortable working with internal and external clients
– skilled at looking for ways to improve (you’re a keen observer and problem solver)
– a university degree
– strong computer skills and the willingness to learn new programs
– previous client services experience
– the proven ability to build, maintain and enhance relationships at all levels
You are:
– adaptable, with strong interpersonal skills
– driven, able to work under pressure and multitask
– comfortable working with internal and external clients
– skilled at looking for ways to improve (you’re a keen observer and problem solver)
About us
UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..
We have a presence in all major financial centers in more than 50 countries.
We have a presence in all major financial centers in more than 50 countries.
Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?
Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
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