Responsibilities

• Responsible for analysis, project management, and performance coaching. Direct interaction with Program Managers to receive, analyze, prioritize and project manage training development and delivery requests.
• Conducts any necessary “train-the-trainer” sessions for curriculum they have developed to other trainers.
• Managing projects to create effective learning solutions on time and on budget.
• Providing regular updates to leadership on progress and results achieved.
• Project manage learning and development initiatives including coordination of logistics, managing materials and providing a critical eye to ensure content is ready
• Monitor and evaluate the training effectiveness through feedback and evaluation following the sessions to continuously improve learning effectiveness.
• Deliver training sessions/workshops across a wide range of topics, both face to face and remote
• Observe coaching sessions and provide development feedback

Requirements

• Minimum of 3 years experience with Training in a BPO company
• Experienced with end to end training (new hire, communication and culture, product, upskilling, nesting)
• At least 1 year experience supervising trainers
• Flexible with working on different shifts
• Must have excellent English communication skills
• Willing to work in BGC Taguig and/or Eastwood