Customer Service Representative| Laguna

We’re hiring.

Ubiquity is hiring for Customer Service Representatives to join our pioneer team in Laguna. Our Customer Service Representatives is an integral role in the operations of our Laguna office.

The details.

Day-to-day responsibilities:

• Attends to customers' needs by answering product and service related queries
• Provides product overview and information about other services and offerings
• suggesting information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed

Ideal candidates have:

• With at least 6 months of BPO/Call Center Experience
• Avergage Communication Skills
• Amenable to work onsite in Southwoods, Laguna
• Amenable to work on shifting schedules
• Complete Government Numbers (SSS, Pag-Ibig, TIN, Philhealth) and valid NBI/Police Clearance

The Perks.

• Life Insurance Benefits
• Learning and Development Opportunities
• Retirement Benefits

What we do.

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting.

We want you.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.