Ubiquity is hiring Customer Service Representatives to join our growing Call Center team in Omaha. Salary is at $15/hour. We are looking for detailed oriented individuals to assist our banking client’s customers over the phone with the loan application process from start to finish.

This includes:

• Assisting applicants over the phone with the Application by Phone process
• Assisting customers over the phone with general questions and information regarding their bank accounts

We’re made of something different.
We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us!

The details.
This is a dynamic role partnering with our banking client to provide a best-in-class experience and make a meaningful difference in people’s lives.Our Customer Service Representatives work on a world-class team that takes pride in creating delightful customer experiences and consistently raising the bar. This a role for someone who considers themselves a self-starter, go-getter and customer service guru. Prior banking or financial experience a plus.

What You’ll Do:

• Provide excellent customer service to inbound callers pertaining to banking such as checking account balances, opening checking & savings accounts, processing loan applications and opening credit cards among other related duties
• Educate customers on relevant products and services that may benefit their needs and lifestyle
• Utilize various computer programs and accurately input data into the system
• Research solutions for an array of inquiries and strive to provide one call resolutions
• Meet or exceed production, quality and customer service goals

Ideal candidates have:

• At least one year customer service experience required
• At least one year working in a high-volume call center
• Previous banking or financial services experience is a plus
• High school diploma or GED equivalent
• Knowledge of Zendesk or other CRM applications is a plus
• Excellent verbal and written communication skills
• Ability to multitask
• Strong problem solving and analytical skills
• People-oriented - enjoys interacting with people and working on group projects

The Perks.

• Life Insurance Benefits
• Medical, Dental, and Vision Benefits
• Paid Time Off
• Retirement Benefits

What we do.
Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 200 brands and counting.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Work Location: One location