Summary

• Assists with the fitting and sale of eyewear and contact lenses
• Uphold Elevate Eyecare's standards through exceptional customer service

Essential Duties:

• Provide outstanding customer service to our patients
• Assist the patient in the selection process of eyewear based on the patient’s occupation, lifestyle, and facial features to best fit their eyewear needs
• Review insurance plans and submit claims according to insurance contracts
• Utilize EyeCare Associates' preferred lens catalog
• Obtaining accurate measurements of PD, Seg Heights to fit with the frame selection and proper fitting of eyewear
• Explain patient financial responsibility and post payment in office software
• Submission to vision plans and allocations in MVE
• Track material orders and communicate any changes in a promised timeline to patients
• Verify the quality of orders when they arrive at the store, update MVE
• Notify patient for dispensing, dispense and update MVE
• Follow EyeCare Associates dispensing protocol
• Repair, adjust and clean patient’s eyewear
• Various clerical and operational duties as assigned
• Achieve/exceed store benchmarks, as set by management 

Technical Skills and Competencies:

• Able to useLensometer
• Troubleshoot patient concerns with eyewear, when necessary. This would entail verification of measurements, product issues; as well as discussion of possible medical options
• Perform adjustments and repairs, when necessary
• Excellent verbal and written communication skills
• Computer literate
• Knowledge of Vision and Medical terminology
• Organizational skills
• Product knowledge of IECM lens catalog and frame inventory

Organizational and Compliance Duties:

• Maintain compliance with the organization’s confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA)
• Submitting online claims in accordance with EyeCare Associates billing and coding compliance
• Maintain inventory pertaining to all aspects of the optical retail area, including lab supplies
• Provide a safe, clean, organized and inviting environment for both patients and staff
• Perform duties and assume various responsibilities as assigned by Management