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Technical Support Engineer
Full Time 10 Months Ago
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TWR Macro Helix LLC is Hiring a Technical Support Engineer Near Atlanta, GA

McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests. The Technical Support Engineer will provide timely and accurate troubleshooting for software issues for the Pharmacy Optimization applications. Technical Support Engineers will analyze, resolve and maintain software for the Pharmacy Optimization organization. Technical Support Engineers interact with business users via phone, email or messaging (skype/Microsoft Teams) to help resolve their issues. Technical Support Engineers record all technical issues and resolutions in the ServiceDesk application as well as Azure DevOps board. Minimum Requirements 2 years of relevant experience Critical Skills 2 years’ experience providing technical support for internal business applications 2 years’ experience writing queries and scripts for Microsoft SQL Server 2 years strong customer service orientation working supporting end users Ability to present technical concepts to non-technical staff Prior experience working in a team environment Additional Knowledge & Skills Excellent communication (written and verbal) skills Education HS Diploma or equivalent experience required 4-year degree in Computer Science strongly preferred Physical Requirements General Office Demands McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted. Current employees must apply through the internal career site. Join us at McKesson!

Job Summary

JOB TYPE

Full Time

POST DATE

05/24/2022

EXPIRATION DATE

09/28/2022

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The job skills required for Technical Support Engineer include Technical Support, Troubleshooting, Customer Service, Computer Science, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.

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If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Support Engineer job description and responsibilities

Responsible for providing technical support to clients in person and remotely.

02/27/2022: Tallahassee, FL

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

01/25/2022: Paramus, NJ

Technical support engineers need to rise above, and not respond with anger or frustration.

03/24/2022: Grand Forks, ND

Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.

02/19/2022: Huntington, NY

They ensure that all technical aspects are functioning optimally.

03/02/2022: Champaign, IL

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support Engineer jobs

Taking ownership of customer issues reported and seeing problems through to resolution

04/11/2022: Chillicothe, OH

Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.

03/29/2022: Orange, CA

A Technical Support Engineer provides customer service for computer hardware and software.

03/30/2022: Grand Forks, ND

Technical support engineers require a variety of hard skills and soft skills.

04/10/2022: Killeen, TX

A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.

01/31/2022: Lawrence, MA

Step 3: View the best colleges and universities for Technical Support Engineer.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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