The Collections Manager is responsible for leading and executing a world-class Collections function for the company, creating a high performing culture with a dynamic team across the globe. Optimizing people, process and technology, focused on maximizing cash flow, mitigating risk, improving the aged receivables and reducing bad debt exposure while focusing on the customer experience. This role requires building partnerships with key stakeholders, initiating process improvements for the collection function and reports to the Director of Credit and Collections.

What You’ll Be Doing

• Lead, inspire, motivate and influence a staff of collection professionals while cultivating high performance through coaching, mentoring and ongoing training and development.
• Monitor and review the customer aging with collectors, tracking call history, identifying problem accounts, complete root cause assessment and determining resolution; understand causes of unapplied cash and unused credits and manage reconciliations for swift resolution.
• Support escalations and work directly with internal and external customers to resolve collection matters; serve as a primary resource to the Sales organization in working with customers on collection issues; facilitate collection meetings with Sales providing action oriented follow up that drives accountability for all business owners.
• Collaborate and build proactive, positive relationships with business partners, peers, managers, and customers to ensure global best-in-class practices are implemented.
• Balance workloads and optimize team structure and resources to ensure scalable functions.
• Maintain a robust SOX controls framework and adherence to collection policies and procedures.
• Review systems and processes within the organization; identify process improvement needs and/or gaps in current work procedures; optimize systems to drive efficiency and effectiveness; make recommendations where systems and processes can be enhanced; take part in implementing technology solutions to drive automation to improve prioritization and management of the past due receivables.
• Collaborate with the Director of Credit and Collections to set the strategic direction for the team, execute programs that align to the strategy.
• Provide robust reporting and metrics to analyze and improve productivity and increase individual accountability; propose and explore new metrics and reporting to improve the measurement processes, providing greater transparency to leadership.

• Develop and enhance processes to forecast cash receipts on a quarterly basis, tracking DSO projections, analyze drivers of DSO results, establish collections targets and manage staff to achieve cash goals.

• Review and approve transactions for completeness, reasonability, accuracy, and ensure SOX control compliance.
• Create an inclusive culture that facilitates employee success, a positive work environment, employee engagement and a focus on diversity and inclusion initiatives; foster teamwork and collaboration built on mutual accountability and respect.

What You’ll Bring to the Team

• Four-year degree in accounting, business or a related field
• 10 years in commercial collections
• 5 years in a management capacity leading, influencing and motivating teams
• 5 years currently working with an ERP system such as SAP and Oracle
• Strong problem analysis and solving skills
• Demonstrated process improvements
• Proven collection skills, negotiation skills and ability to train
• Ability to professionally manage difficult customer communications
• Excellent Excel skills including formulas, graphs, and linked spreadsheets
• Ability to establish specific objectives & goals, develop policies and procedures
• Relates well to all levels of internal and external people; builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably
• Can effectively cope with change; can shift gears comfortably, handle risk and uncertainty
• Track record of building effective teams and working effectively with peers throughout the organization
• Drives business results through clear communication, empowerment and collaboration
• Well-organized, extreme attention to detail and a self-directed individual
• Strong work ethic, unquestionable integrity

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.