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Twinstate Technologies
Northern NY, NY | Full Time
$77k-95k (estimate)
10 Months Ago
Technical Support
Twinstate Technologies Northern NY, NY
$77k-95k (estimate)
Full Time | Consumer Services 10 Months Ago
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Twinstate Technologies is Hiring a Technical Support Near Northern NY, NY

What began in a chicken coop and laundry room of an old farmhouse evolved into a future-forward B2B company specializing in cybersecurity, proactively managed IT services, and hosted and on-premise voice solutions, with security being top of mind. If you like innovation, team work and client focused dedication to excellence, let us know by applying.

POSITION OVERVIEW:

TECHNICAL Support

Are you looking to accelerate your career? We are recruiting for several technical positions to join our amazing team. In any of these roles, you will assist Clients to keep their technology working and streamlined. Our goal is to create “Exceptional Clients Experiences” at every interaction we have with Clients.

Aptitude is one important trait we are looking for. Are you a quick learner, able to repair things that involve technology? Do you enjoy being a team player and helping others? We are interested in the right candidate with a natural talent or an ability an individual has acquired through life experience, study, training, or your capacity to acquire new skills.

We have entry-level and experienced positions available. Whether you are entry level or experienced, we provide training both individual and on the job. Compensation is commensurate with experience, and while prior experience isn’t required, previous roles with tech support or related hands experience (even if your hobby) is a plus. The ideal candidates must be highly reliable, have excellent communication skills, and be willing to be a continuous learner.

This position will require reliable internet and a driver’s license as you will be assigned a Company vehicle as necessary.

CANDIDATE QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT?

Twinstate Technologies provides all new employees with training. Individuals who fit our Core Values and meet the position requirements, are driven to succeed and naturally curious, are encouraged to apply.

Core Values

  • Grit: The courage to persevere through times of struggle. Recognizing these times are when true breakthroughs happen leading to the path of growth and achievements.
  • Integrity: A cohesive blend of trust, support and honesty that is threaded into our day-to-day activities/actions.
  • Innovation: Transforming expectations in a manner that educates and utilizes all resources to provide “Exceptional Experiences”
  • Team: The foundation to success. Being part of the Twinstate Team means we win together and lose together, therefore we grow together.
  • Responsible: Individual accountability to contribute to the Team through knowledge transfer and expertise. A team-focused approach to solving issues and creating efficiencies

EEO Statement:

Twinstate Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Twinstate Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Twinstate Technologies expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Twinstate Technologies’ employees to perform their job duties may result in discipline up to and including discharge.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$77k-95k (estimate)

POST DATE

06/25/2022

EXPIRATION DATE

12/24/2022

WEBSITE

twinstate.com

HEADQUARTERS

AURORA, CO

SIZE

25 - 50

FOUNDED

1968

TYPE

Private

CEO

DANIEL WINN

REVENUE

$5M - $10M

INDUSTRY

Consumer Services

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Twinstate Technologies provides cabling, video surveillance and Information Technology consulting services for healthcare and education sectors.

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The following is the career advancement route for Technical Support positions, which can be used as a reference in future career path planning. As a Technical Support, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support. You can explore the career advancement for a Technical Support below and select your interested title to get hiring information.

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If you are interested in becoming a Technical Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Support job description and responsibilities

A Technical Support provides technical service for computer hardware and software.

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Technical support can use a variety of monitoring tools, both offensive and defense.

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Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products.

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Technical Support work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.

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They help resolve hardware, software and other technical problems.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support jobs

There’s no one size that fits all flow chart to describe how all companies should structure their technical support.

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Others have a robust and organized network ready to deploy for technical support.

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Understand the customer’s grasp of technology.

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Practice fixing common computer problems.

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TAKE A RELEVANT TRAINING PROGRAM.

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Step 3: View the best colleges and universities for Technical Support.

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