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Join the team as our next Employee Relations Manager.
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
The primary objective of the Employee Relations team at Twilio is to ensure the treatment of every Twilion is fair, respectful, and consistent with our core values, or what we refer to as our ‘Twilio Magic’. We are a forward-thinking team that relies on our subject matter expertise and empathy to consistently improve Twilio.
This role is an individual contributor reporting into the HR Shared Services organization. It requires prior employee relations experience, strong emotional intelligence, communication and interpersonal skills. The individual must be comfortable working on a broad range of employee relations issues, projects and initiatives.
The individual will partner closely with ERs core ‘customers’ (employees, leaders, Legal and HR Business Partners) providing ER expertise and services with the goal of proactively enhancing the employee experience; this means identifying and addressing employee concerns early, de-escalating and resolving workplace issues before they reach a level of criticality. The individual will also work on ER programs and projects with the goal of maturing Twilio’s overarching employee relations and engagement framework.
In this role, you’ll:
Core Responsibilities
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Desired:
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions.
Colorado applicants:
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
Full Time
IT Outsourcing & Consulting
09/26/2022
11/21/2022
twilio.com
SAN FRANCISCO, CA
3,000 - 7,500
2008
JEFFREY LAWSON
$1B - $3B
Software & Cloud Computing
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the worlds communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how... companies engage with their customers. Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogot, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Melbourne, Munich, Malm, Mountain View, Redwood City, Munich, New York City, So Paulo, Sydney, Melbourne, Singapore, and Tallinn.
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The job skills required for Employee Relations Manager include Employee Relations, Employment Law, Coaching, Problem Solving, Initiative, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be an Employee Relations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Employee Relations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Employee Relations Manager positions, which can be used as a reference in future career path planning. As an Employee Relations Manager, it can be promoted into senior positions as an Employee Relations Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Employee Relations Manager. You can explore the career advancement for an Employee Relations Manager below and select your interested title to get hiring information.