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We are looking for Customer Support Agent to be a founding member of Turo Australia in our Sydney office. You will be a key member of the Customer Support team and the main point of contact for Turo users in Australia on weekdays and weekends (40 hours per week).
You will primarily be responsible for communicating with hosts and guests and providing customer support for Turo’s Australian business. Your role will comprise many activities, including: monitoring and fixing reservations, providing top-quality customer support to our users, assisting customers with bookings, and troubleshooting issues. We want people who can grow with Turo and transition to a more impactful role as the business grows.
What You'll Do
Your Profile
#LI-SP1
Full Time
Utilities
09/19/2022
11/13/2022
turo.com
SAN FRANCISCO, CA
1,000 - 3,000
2009
Private
THOMAS SYLVESTER RILEY
$50M - $200M
Utilities
Turo is a carsharing marketplace that allows users to rent cars.
The job skills required for Customer Support Agent include Customer Service, Troubleshooting, Customer Support, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Agent positions, which can be used as a reference in future career path planning. As a Customer Support Agent, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Agent. You can explore the career advancement for a Customer Support Agent below and select your interested title to get hiring information.
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For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments.
01/29/2022: Port Arthur, TX
A Customer Support Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
01/24/2022: Charleston, WV
Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems within a reasonable time frame.
01/19/2022: Anaheim, CA
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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Therefore, being able to diffuse frustrated customers and ensure effective and successful complaint resolution.
02/06/2022: Schenectady, NY
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Career tips from people on Customer Support Agent jobs
They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
03/13/2022: Reno, NV
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01/21/2022: Baltimore, MD
According to numerous studies, today’s consumers expect customer service to be more proactive and personalized.
03/07/2022: Bakersfield, CA
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03/26/2022: Dothan, AL
Second line support agents must remain calm and be completely understanding with each customer.
02/01/2022: Hialeah, FL
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