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Customer Support Agent
Turo Sydney, FL
Full Time | Utilities 6 Months Ago
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Turo is Hiring a Customer Support Agent Near Sydney, FL

We are looking for Customer Support Agent to be a founding member of Turo Australia in our Sydney office. You will be a key member of the Customer Support team and the main point of contact for Turo users in Australia on weekdays and weekends (40 hours per week).

You will primarily be responsible for communicating with hosts and guests and providing customer support for Turo’s Australian business. Your role will comprise many activities, including: monitoring and fixing reservations, providing top-quality customer support to our users, assisting customers with bookings, and troubleshooting issues. We want people who can grow with Turo and transition to a more impactful role as the business grows.

What You'll Do

  • Answer inquiries about membership, accounts, and our services via phone and email
  • Field questions across a broad range of areas: billing, cancellations, guest experience, and host quality
  • Ensure that Turo members receive the highest quality of service and that all issues are resolved in the shortest possible time 
  • Monitoring and modify reservations and provide top-quality customer support to our users
  • Communicate empathy and excellent customer service when interacting with guests and hosts in handling conflict and high-stress situations
  • Understand and be able to communicate Turo’s services and share the company story

Your Profile

  • 2 years of customer service experience
  • Fluent in English
  • Personable, outgoing individual who enjoys working with people and is able to handle conflicts and high-stress situations with grace
  • Top-notch oral and written communication skills
  • Available to perform weekend and evening work
  • You want to work at a company that will impact our society, transportation, and the environment
  • Experience using Slack, Kustomer, and Salesforce is a plus!

#LI-SP1

Job Summary

JOB TYPE

Full Time

INDUSTRY

Utilities

POST DATE

09/19/2022

EXPIRATION DATE

11/13/2022

WEBSITE

turo.com

HEADQUARTERS

SAN FRANCISCO, CA

SIZE

1,000 - 3,000

FOUNDED

2009

TYPE

Private

CEO

THOMAS SYLVESTER RILEY

REVENUE

$50M - $200M

INDUSTRY

Utilities

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If you are interested in becoming a Customer Support Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Agent job description and responsibilities

For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments.

01/29/2022: Port Arthur, TX

A Customer Support Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.

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Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems within a reasonable time frame.

01/19/2022: Anaheim, CA

They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

01/17/2022: Helena, MT

Therefore, being able to diffuse frustrated customers and ensure effective and successful complaint resolution.

02/06/2022: Schenectady, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Agent jobs

They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.

03/13/2022: Reno, NV

Agents need to be trained for a wide range of customer service soft skills.

01/21/2022: Baltimore, MD

According to numerous studies, today’s consumers expect customer service to be more proactive and personalized.

03/07/2022: Bakersfield, CA

Workers must be patient and polite, especially when dealing with difficult or angry customers.

03/26/2022: Dothan, AL

Second line support agents must remain calm and be completely understanding with each customer.

02/01/2022: Hialeah, FL

Step 3: View the best colleges and universities for Customer Support Agent.

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