As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia! Our driven, down-to-earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.

About our team:

We are looking for customer service obsessed Claim Advocates (Claims Associates) to join our team in Phoenix, Arizona. If you are a passionate and driven individual with prioritization and agility skills, then please read on and apply!

What you will do:

• Deliver an empathetic, best-in-class claims experience to Turo hosts and guests 
• Investigate and resolve assigned auto physical damage claims 
• Resolve Turo claims with speed and accuracy and high commitment to quality
• Coordinate claims processing with Turo's third party vendors
• Actively contribute to continuous improvement in Turo’s processes for claims handling, strive to make Turo's organization a leader in customer service and cost management
• Be an active contributor to Turo’s claims department and a revolutionary culture pioneer 

Your profile:

• Total loss handling experience
• Strong proficiency in handling auto physical damage claims
• Eagerness for success and growth
• Stellar customer centricity 
• Demonstrate change management, negotiation and decision-making skills
• Ability to prioritize and organize daily tasks as assigned
• Excellent follow-through, attention to detail, and with minimal need for supervision
• Must be a team player, with positive attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
• Proficiency with technology: macOS and Google Docs
• Reside in the Greater Phoenix area. We are currently in a Hybrid work environment.

Bonus if you have:

• Experience in balancing solutions with multiple interested parties is valuable, as our two-sided marketplace counts owners, renters, third parties, and the company all as meaningful stakeholders 
• Minimum of 1 years experience in auto claims handling experience, preferably with a major auto insurance carrier or car rental company in a file ownership environment
• BA/BS or equivalent preferred. State licensing desirable

The Phoenix base salary target range for this full-time position is $48,000 equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.Please note that the salary range listed in this posting reflects the base salary only, and does not include bonus (if applicable), equity, or benefits.
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