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TT Electronics plc
Perry, OH | Full Time
9 Months Ago
Customer Account Manager
Full Time | Business Services 9 Months Ago
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TT Electronics plc is Hiring a Customer Account Manager Near Perry, OH

Company Overview

Come and work with us the “TT Way” which means we do the right thing, bring out the best in each other, achieve more together, champion expertise and get the job done…well! With approximately 5000 colleagues we operate from 28 locations around the world. Building the expertise of our people is critical to the future success of our organisation.

TT Electronics is a global provider of engineered electronics. We collaborate with customers in the transportation, industrial, medical, and aerospace and defence markets, providing them with engineering expertise and support through a global network of specialists and world class facilities. As a responsible employer we encourage all our people to “give something back” by supporting the local communities in which we operate.

Our site in Perry, Ohio is part of the Global Manufacturing Solutions (GMS) business. We specialise in low volume, high mix electronics manufacturing for the aerospace, defense, industrial, and medical industries. With locations in North America, Europe and Asia, we provide highly engineered electronics and electromechanical assemblies for world-leading manufacturing companies. We provide customers with tailored business solutions, global sourcing and logistics.

Role Overview and Responsibilities

Summary: Reporting directly to the Commercial Director of Global Manufacturing Solutions NA, this position will contribute on a broad range of commercial and strategic issues, particularly as the business continues its growth and enters new markets in both developed and developing territories. Accountable for good controls and sound financial management.

Provide world class levels of service to TT customers.

Establish strong relationships and processes between Customers and TT

Electronics from quotation to delivery.

Drive improved performance based on measurable KPIs.

Drive sales growth with existing customers

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Maintain regular meetings with Key Customers, e.g., Quarterly Business Reviews to review past KPI performance, set forward-looking objectives and targets, and qualify new business opportunities.
  • Order Administration - Sales Order loading, management and reporting to support achievement of business objectives and forecasts.
  • Proactively provide marketing information to Customers on TT Electronics activity and new technology developments.
  • Cost Estimate / Quote / Bid management
  • Management of pricing activity with the Customers to ensure best recoveries based on value to the customer and realise close/win on business opportunities.
  • Identify opportunities to improve communications and processes both internally and externally.
  • Drive improved performance through continuous improvement using LEAN tools and processes.
  • Proactively manage cross-functional communication and information flow to ensure we deliver best in class customer service:Business Development, Planning, Supply Chain, Operations, Engineering, IT and other functions.
  • Responsible for Export compliance and reporting
  • You may be required from time to time to undertake such other duties as the company may reasonably require.

Core Requirements:

  • Experienced in Aerospace & Defense industry.
  • Strong commercial awareness
  • Extensive experience in working in low volume, high product mix, build-to-print environments and design to spec environments
  • Excellent communication skills and demonstrable experience of effective negotiation and influencing skills for win-win outcomes.
  • Ability to thrive under pressure and deliver against deadlines.
  • Flexible in approach and willing to undertake business travel.
  • Proactive change management experience
  • A strong working knowledge of MS Office applications, particularly Excel to support business reporting is essential to this role.
  • Experience in the use of ERP systems and the engagement of teams in these systems for basic business management
  • Must be capable of leading a multi-functional team in the customer management environment.
  • Have strong time management skills and be good at prioritising tasks.Experience in Import/Export compliance and management
  • High-energy, creative and resourceful self-starter who demonstrates leadership skills and instincts
  • Team player, receptive to ideas. Shares information and keeps key stakeholders informed
  • Clear understanding and thorough detailed knowledge of Government contracting and cost accounting requirements. 
  • Experience of relevant laws, regulations, terms, conditions, and policies governing assigned contracts, including FAR, DFAR, TINA and CAS
  • Excellent written and spoken English
  • Motivated by results and strives to exceed expectations
  • Demonstrate strong leadership, analytical, influencing and decision-making skills

Qualifications, Skills and Attributes

Desired Skills and Experience:

  • Previously worked in an electronics manufacturing business
  • Always displays the highest levels of professional integrity, honesty and personal credibility. Does the right thing, particularly with respect to the safety and well-being of themselves and others.
  • Flexible individual who can deal with an informal and fluid working environment whilst still maintaining the discipline needed to control risk.
  • Pragmatic and innovative, able to deal with conflicting demands for limited resources, removing obstacles that stand in their team's way.
  • Dedicated and hard working with the drive and resilience needed to overcome obstacles and succeed.
  • High degree of self-confidence without lapsing into arrogance, combined with excellent active listening skills and the ability to consider the diverse views of others.
  • Ability to manage conflict within teams.
  • A person who gets on with the achievement of stretching goals, using the processes, people and resources within TT.

 

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

POST DATE

07/03/2022

EXPIRATION DATE

09/29/2022

WEBSITE

ttelectronics.com

HEADQUARTERS

CARROLLTON, TX

SIZE

100 - 200

FOUNDED

1812

CEO

KRISTEN HACKENBURG

REVENUE

$10M - $50M

INDUSTRY

Business Services

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About TT Electronics plc

Technology is shaping the future of humanity - and it's all made possible through advancements in electronics. At TT Electronics, our focus on engineering electronics that work reliably in challenging and performance-critical environments helps our customers bring advances that benefit our planet and its people. Headquartered in Woking, UK, TT Electronics is a global provider of engineered electronics for performance-critical applications. The company operates in industries where there are structural growth drivers, working with market leading customers primarily in aerospace and defence, medi...cal and industrial sectors. Products designed and manufactured include power management devices, sensors and connectivity solutions. More
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