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The Maintenance Control Specialist personnel should have excellent communication and troubleshooting/problem-solving skills along with a friendly attitude with the ability to work in a team environment. These specialists should also have aircraft maintenance experience to provide the nessesary support.
The specialist will be responsible for answering customer calls, providing a solution, or properly escalating the solution to appropriate individuals. Once the issue is identified, all correspondence is to be handled in a tracking system. Specialists in this group typically handle straightforward and simple problems (i.e.: answering customer questions, troubleshooting program/data issues, maintaining data quality, and communicating with customers, documenting customer business process, assistance with navigating around application menus, etc.). Personnel at this level have a general understanding of the product or service and aim to handle 70%-80% of user problems before escalating the issue to a higher level
The position is located on site at the customer’s GOC and requires effective communication, active listening, adaptability, timeliness, and professionalism.
Responsibilities: |
• Provide subject matter expertise in matters related to airline or military operations, with emphasis on aircraft maintenance and engineering processes and procedures. |
Position Requirements |
Formal Education & Certifications• BS in an aerospace-related field strongly preferred Knowledge and Experience • 10 years of experience working in the commercial airline industry or active duty military strongly preferred Personal Attributes
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Work Conditions |
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Full Time
Business Services
$53k-70k (estimate)
01/28/2023
04/28/2024
tsunamitsolutions.com
Glastonbury, CT
50 - 100
Business Services