Description

This administrative position supports our towing, impound, emergency response, and breakdown services.

• Take incoming calls for towing service, police impounds, and accidents
• Take incoming calls for impound release questions that relate specifically to the laws relating to towing and impoundment
• Perform releases and cashier duties for impounded vehicles with potentially dishonest, demanding, and challenging customers
• Process impoundment paperwork and maintain compliance with all requirements for the laws of towing and impoundment
• Administrative and clerical duties
• Abandoned vehicle auction management
• Billing and collection of towing services
• Cash and deposit management

Qualifications

• Emergency call center or dispatch experience
• 2 to 4 years of experience working in an office setting
• Keyboarding 50 words per minute
• Excellent computer skills (i.e. MS Excel, data systems)
• Strong work ethic, self-motivated, and very organized
• Strong desire to help people and solve challenging problems
• Able to work under pressure
• Answer multiple line phones and greet clients warmly
• Assist in filing duties
• Perform basic bookkeeping duties

MUST pass a drug test, criminal background check and a customer service skills assessment test.