The Fire Service Technician is responsible for providing customer satisfaction by using creativity and ingenuity to investigate and resolve customer issues. You will determine the proper solutions to provide timely resolution to service requests, satisfying customer needs by making appropriate recommendations and repairs while on site. The Fire Service Technician play a key role in customer development by establishing trust and a rapport for building positive relationships with our customers.Responsibilities include trouble shooting, performing routine maintenance, setting up monitoring accounts, completing small project installations (upgrading or replacing equipment), system programming, and pre-sales job walks.Essential Functions:Understand technical problems effectively through the proper analysis, evaluation and diagnostic of system issues and determines proper solutions to produce timely resolution.Service existing and/or new customers by analyzing work orders, planning a daily travel schedule, performing troubleshooting and determining a course of action timely.Enter accurate billable time and products to all service tickets in the company CRM system, enter and update the appropriate field of the service ticket and enter a complete and through ticket resolution.Ensure that Service Tickets accurately represents work performed, review resolution with customer and obtains sign-off of work performed, upload service tickets before leaving the customer site.Position Requirements: 1-4 years construction/low voltage experienceHigh School diploma (or equivalent)Valid California Driver License, and proof of auto insuranceMust be able to work weekends, nights, split shifts, and rotating shifts (if needed). Punctuality and regular attendanceWe also conduct pre-employment drug screening in accordance with Federal Contractor regulations and background checks in accordance with State and local regulations.Physical Demands & Work Environment:Ability to Drive for 2 hours in a work shift/day, dailyAbility to drive, walk, bend, stoop, hear, and speak, dailyAbility to work in indoor and outdoor environments, under all temperature variationsAscend/Descend and work at heights above 6ft and extreme heights, occasionallyMove/Transport items weighing 20 pounds, occasionallyPosition self to work in confined spaces, occasionallyPushing/Pulling using upper extremities, dailyStand or Sit for long periods (4 hours), dailyWork environment may be construction sites, commercial buildings, high rise/mid-rise buildings, and/or medical facilities such as hospitals, doctor’s offices, etc. with patient contact.TRL Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.TRL’s employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.