TriTech Enterprise Systems, Inc. (TriTech) is seeking an IT E-Rate and Telecommunications Utility Billing Supervisor to support the Baltimore County Public Schools (BCPS). This candidate will work under BCPS's direction, control, and supervision to assist with resolving technology-related issues at any BCPS school or office. The ideal candidate must possess the following: (Baltimore County Public School experience is a plus.)

• Knowledge in reviewing contracts and network design for suggestions to improve stability along with adding dedicated support to any project or billing issue.
• Knowledge of E-Rate process and procedures.
• Expertise in creating and managing spreadsheets to account for product inventories within the IT department, such as phones, circuits, and lines, and updating those spreadsheets.
• Expertise in creating and managing spreadsheets to track the progress in resolving telecommunications issues, i.e., billing, repair, and orders with each carrier.
• Knowledge of carrier network for problem resolution. Creation and maintaining of MS SharePoint for all telecommunications vendor records.
• Knowledge of MS SharePoint that was created to house all of the IT spreadsheets of inventories (Level 3); Verizon TLS/Centrex/POTS lines and their locations, along with any orders to add and disconnect services to assist in verifying billing accuracy.

Responsibilities:

• Supervise the E-Rate (FCC and USAC) Government program for telecommunications reimbursement of cost incurred for all of Baltimore County Public Schools; bringing revenue to the schools of approximately 1 million dollars per year.
• Input and maintain all required forms to the USAC Schools and Libraries program within the USAC EPC system for each new funding year.
• Insure proper forms are filed by established deadlines as well as sequential forms are filed within the system based on previous submissions.
• Maintaining bills for 1O years per FCC regulation.
• Serve as Project Manager for telecommunications product analysis for various departments within the school system.
• Communicates and meets with various departments of the school systems to identify telecom expenses to insure that any monies eligible for E-Rate are included.
• Within the E-Rate program, the position requires the ability to justify any expenses as well as to appeal any decision up to and including the FCC Commission and the presentation of those arguments.
• Must be able to communicate properly with each department of the FCC and debate the funding decision with precise statistical information to justify the funding request.
• Prepare FCC/USAC reviews and response to questions on any E-Rate program request.
• Facilitate and attend Vendor Meetings and other Government and Internal Team Meetings (i.e., Verizon and BCG) to understand and coordinate functions with BCG and BCPS (i.e., telecommunications for Disaster Recovery Center) and any other E-Rate-related work.
• Create RFPs for needed products to be approved by the Board of Education and work with the Procurement department on any contract renewals required for signature by the Carriers and facilitate that activity to closure.
• Conducts product reviews to investigate new technology that could potentially be utilized within the County and scope out any departments that are not being considered.
• Vendor Management of telecommunications products for analysis, use, and cost as well as a high-level knowledge of the vendor billing systems, such as taxes, and understanding the tax laws that regulate the charges concerning the bills and ERate.
• Reviews contract and telecommunications billing to accuracy and identifies errors and notifies the Carriers for refunds.
• Checks for Contract addendums to insure compliance analyzing telecommunications bills for errors such as taxes, which requires the position to know the FCC Tariff.
• Has an established network of contacts with various telecom carriers.
• Point of escalation for the BCPS repair department to escalate outages within the Carrier's organization.
• Point of escalation for telecommunications problems encompassing billing, orders, and repairs with the various Carriers.
• Facilitates Carrier meetings to discuss current issues that BCPS is having with the vendor, creating an open action register to resolve those issues. Within these meetings review new product offerings for potential use within BCPSE.
• Establish SOWs with the Carriers to effectively and efficiently review contracts and renewals Assist in facilitating meetings with the Office of Budget & Reporting Director to discuss E-rate refund schedule and processes.
• Assist in facilitating meetings with Purchasing to discuss billing disputes with a Carrier for legalities as well as to discuss new RFP and contract issues.
• Understands the Telecommunications Carrier's processes and has contacts within those Carriers to assist BCPS in getting problems resolved in a timely fashion.
• Streamline products used to maximize Carrier discounts for the volume of services utilized. For example consolidation of Verizon Wireless bills to afford all departments of best cost usage and still maintain individual billing for budgetary purposes.
• Contract identification for E-Rate eligibility (i.e., MiCTA contracts, State of Maryland contracts, and other suppliers within the US Government agencies) where BCPS can Ensure that projects are completed following established scope, deadlines, budgets, and FCC/USAC standards.
• The yearly filing of the reimbursement requests with the E-Rate/FCC/USAC per program requirements to report detailed statistics such as types of products used; bandwidth and upload/download speeds for internet along with the statistical information on the school system; i.e., the total number of students within the system and how many are on the Free and Reduced Lunch Program (NSLP) then mathematically calculating the funding amounts required. Produces status reports and communications regularly.
• Takes ownership of a variety of project initiatives and communications in parallel.

Required Skills:

• Extensive skill in supervising the analysis of telecommunications billing.
• Ability to administer the E-rate program for the entire BCPS school system. Evaluating and understanding E-rate processes.
• Professional verbal and written communication skills.
  • Ability to positively communicate and interact with various County departments and act as a liaison for any telecommunications needs to insure eligibility.
  • Ability to coordinate the work of a team with the work of other units within the Office of Information Technology and County agencies.
  • Ability to develop needs assessments and prepare administrative reports.
• Knowledge of personal computers, Microsoft Office suite of tools including; Word, Excel, and PowerPoint. Knowledge of the principles and practices of telecommunications billing.
• The efficiency of existing processes and developing strategies for improvements.
• Skill in the operation of computers and peripheral equipment.
• Ability to establish and maintain effective working relationships.
• Certifications in ITIL (IT Service Support) and Project/Program Management, Degree from an accredited college with a bachelor's degree in Business or Public Administration, Project Management, Communications, or a related field.
• At Least five years of experience as a business analyst, telecom analyst, project manager, systems analyst, or closely related experience in the analysis of information technology organizations and systems.

*** TriTech is an equal opportunity employer ***