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We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
TripAdvisor’s content team is responsible for all of the user-generated content on the site - that’s over 250 contributions per minute! We take immense pride in ensuring the reviews, photos, forums posts and all other content is posted accurately and quickly and is helpful to our large and global traveler community.
Location : Las Vegas, Nevada
Hybrid: 2-3 days a week office attendance
What you will do
Become an expert in content policies, providing language and country-specific expertise as needed
Make consistent decisions on high-risk content with a deep understanding of potential threats to traveler safety and impact to the website
Monitor the turnaround of user-generated content
Assist in the development of documentation and training materials that support a consistent global process
Train and shadow new team members as needed
Collaborate with business unit team members on special projects and prioritize deadlines
Utilize metrics to identify opportunities to improve the efficiency of tools, enhance automation, and improve quality
Help with testing of new features and tool improvements
Identify, troubleshoot, and document bugs found on the TripAdvisor website and in our internal tools
What you will bring to the team
1 years of relevant professional experience
University degree required
Proficiency in Chinese and English required. Fluency in multiple languages is a plus
Strong attention to detail with excellent time management, prioritization and multitasking skills
Confident in decision making and able to resolve complex problems
Strong communication skills and a talent for collaboration across a global team at all levels of the company
Flexibility and adaptability particularly in a changing, fast-paced, and often ambiguous work environment
Results-oriented with ability to use feedback and metrics to improve future performance
Strong execution skills with a focus on speed and efficiency of results
Strong technical skills including experience using Google and Microsoft products and web-based tools. Experience with SQL and/or business intelligence tools, such as Tableau, preferred.
Outstanding customer service skills and dedication to providing exceptional customer care
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.com.
#LI-MH2
#LI-Hybrid
Full Time
Transportation
09/18/2022
09/30/2022
tripadvisor.com
NEEDHAM HEIGHTS, MA
3,000 - 7,500
2000
PATRICIA ZUCCOTTI
$10M - $50M
The following is the career advancement route for Content Specialist (Chinese speaker) positions, which can be used as a reference in future career path planning. As a Content Specialist (Chinese speaker), it can be promoted into senior positions as a Digital Content Curator II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Content Specialist (Chinese speaker). You can explore the career advancement for a Content Specialist (Chinese speaker) below and select your interested title to get hiring information.