Your best life. Our one purpose.

At MercyOne, we know colleagues benefit from and strengthen our network. You'll find support, teamwork and coworkers that help you get the best out of yourself.

What we offer:

We care about your well-being, both physical and mental, which is why our benefit package includes:

• Wellness programs

• Education reimbursement

• Personalized health insurance plans including dental and vision

• Paid time off

• Long- and short-term leave

• Retirement planning

• Life insurance coverage

About the job:

Under direct supervision, is responsible for one-on-one continuous observation and surveillance of assigned patient. Remains with and observes assigned patient at all times and notifies the nursing staff if the patient requires additional assistance or other nursing intervention.

What you will do:

• Demonstrates the knowledge and skills necessary to provide service/care appropriate to the age of the patients served, in accordance with MercyOne standards.

• Receives shift change report from RN, previous Patient Safety Attendant and/or CNA regarding patients’ anticipated behavior and safety risks. Hands off information to the next shift RN, Patient Safety Attendant or CNA.

• Introduces self to patients/families and explains that they are there to assist in maintaining a safe environment.

• Remains with and observes the assigned patient at all times. Arranges meal and break time with the patient’s RN or CNA so that the patient is never unattended.

• Serves meal to patients.

• Provides follow-up to meal service; collects trays; records fluid intake, calorie counts and appetite assessment when specified; responds to patient concerns with appropriate action.

• Utilizes the call light, immediately notifies nursing staff if the patient requires assistance, exhibits changes in behavior, or requires other nursing interventions.

• Remains alert at all times.

• Maintains a neat and orderly work environment. 

• Communicates effectively with the Registered Nurse and other multidisciplinary team members as well as patients, families and significant others.

• Observes patient in a 1:1 setting as assigned. Monitors patient in accordance with unit guidelines. Patient is not to be left alone.

• Initiates appropriate measures to ensure the safety/well-being of patient, family, visitors and staff, i.e., side rails, call light within reach, bed alarm and personal alarms as needed.

• Actively participates in intradepartmental meetings/in-services on unit and/or as provided by MercyOne Educational Services and committees as requested by nurse manager.

• Recognizes and communicates issues/occurrences utilizing the VOICE documentation system and notification of nurse manager, as needed; assists in identifying ways to resolve issues and problem solving.

• Is able to float within the patient care units by maintaining working knowledge of hospital-wide/unit policies and procedures.

• Is knowledgeable of and actively participates in improving patient safety and reducing risk to patients. Complies with Safety and Infection Control Policy & Procedure.

• Maintains and updates job competencies on an annual basis.

• Knows, understands, incorporates, and demonstrates the MercyOne and Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, MercyOne and Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

• Maintains confidentiality of information pertaining to patients, physicians, employees, and MercyOne business.

• Demonstrates general working knowledge of computers and department specific software (i.e.Healthstream, internet, etc.)

• Performs other duties and responsibilities as assigned.

• Remain calm in stressful situations to create a healing environment. Utilizes empathetic responses to reduce patient stress.

What we are looking for:

• Completion of high school or GED is preferred but is required if in emergency department or behavioral unit. Prior patient care experience preferred.

• Must be available to work on short notice.

• Is able to communicate effectively with all members of the health care team.

• Is able to perform a variety of duties characterized by frequent change.

• Must maintain Mandatory Reporter, to be obtained within 3 months of employment.

• Must maintain Violence Safety, to be obtained within 6 months of employment.

Why MercyOne Western Iowa?

MercyOne Western Iowa serves the needs of individuals in a 33-county area including western Iowa, eastern Nebraska and southeastern South Dakota. MercyOne Siouxland Medical Center, a 238-bed regional facility, is home to the only Level II trauma center in the area – one of only four trauma care facilities in the state to receive verification from the American College of Surgeons – and MercyOne Air Med, a regional helicopter ambulance service. Along with owned and managed hospitals in Primghar and Hawarden, Iowa, and a partnership with Dunes Surgical Hospital in South Dakota, the region also operates a primary care network, specialty care clinics and home health care, providing an entire continuum of preventative, primary, acute and tertiary health care services to provide personalized, compassionate care for the communities we serve and beyond.

About MercyOne and Trinity Health

We are MercyOne: a connected system of health care facilities and services dedicated to helping you and your community live your best life so you can get well—and stay well. With 420 care locations, our clinics, medical centers and affiliates are never too far from home, allowing us to improve the lives of individuals and communities across the state of Iowa and beyond. MercyOne Western Iowa is a member of Trinity Health

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Our Mission defines us:

MercyOne serves with fidelity to the Gospel as a compassionate, healing ministry of Jesus Christ to transform the health of our communities.

Our Vision:

MercyOne will set the standard for a personalized and radically convenient system of health services.

Our timeless Values guide us:

• Integrity

• Commitment to the Poor

• Compassion

• Excellence

• Justice

• Stewardship

• Reverence

MercyOne Cultural Beliefs direct us:

• Be ONE: I benefit from and strengthen MercyOne.

• Personalize Care: Your experience. My responsibility.

• Own It!: I own my actions to deliver our key results.

• Improve Daily: I make improvements every day for those we serve including each other.

• Innovate: I imagine and embrace bold new ideas to revolutionize health.

MercyOne Siouxland Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.