This position provides quality patient registration/admission services for an extremely hectic 24/7 department in the Admitting/Registration office. The department serves admissions into the hospital and hospital based, ancillary testing, Same Day Surgery/Preadmission testing, Emergency Department and Heart & Vascular testing accounting for over 52,000 visits, 43,000 walk-ins and over 23,000 discharges.
This individual greets patients, completes the registration in one of four areas of the department.
The representative also responds to various inquiries from physicians, nurses, internal staff, patients and visitors.
The Hospital Access Representative must have knowledge of insurance coverage and the patient access regulations on our contracted plans.
This individual is responsible for securing complete and accurate demographic and coverage information and is the source for all hospital and physician billing.
The Hospital Access Representative must display service oriented, compassionate and professional behavior.
This individual must adhere to HIPPA compliance and ensure that all patient information is securely obtained and protected.
The Hospital Access Representative is an entry level position and upon mastering one of the above areas of Registration is cross trained to another and upgrade to a Registration Specialist.
Required: High School Diploma
Preferred: High School Diploma plus training acquired through work experience or education
Preferred: 1-2 years of previous job-related experience
Basic Keyboarding Skills
Shift: 8am-430pm Holiday and weekend coverage
Customer service, registration, insurance verification, and POS collection experience preferred
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.