ABOUT US

Travelcamp is one of the fastest growing towable RV Dealerships & Service centers in the Southeast. We were recently named the Top Volume Dealer for Towable RV's in North Florida. We are a family owned & operated dealership that specializes in being a one-stop-shop for everything; Camping, including Sales, Rentals, Consignment, RV Spa as well as RV Parts and Accessories

Travelcamp has been voted Bold City Best RV Dealership in Jacksonville for 3 years in a row! We put our employees first, because we recognize that if our employees are happy, they will make our customers happy.

IS THIS A CAREER?

When you join our team, you become part of the Travel Camp family. Our employees are our bloodline! Travelcamp is constantly expanding we are looking for individuals that want to grow with us! We prefer to promote within the company. If you are looking for a stable job that you can grow with and hone your professional skills, you are who we are looking for!

INCENTIVE RENTAL PROGRAM

Travelcamp, in addition to sales and service, also offers RVs for rent. As a Travelcamp team member, you receive several benefits, including FREE use of our rentals.

WORK/LIFE BALANCE

Hours of operation: Sunday 12-5, Monday-Friday 9-6, Saturday 9-5.
Although schedules vary, generally you would work 40-45 hours a week.

PERKS

Travelcamp offers several companies benefits, including 401k with matching, medical, dental, vision, life insurance options, paid vacations, FREE RV rentals, and bonus opportunities.

GENERAL SUMMARY

As a Service Writer, your role is to work from the customer care counter to assist with walk in customers for Service as well as to coordinate deliveries with the sales departments. Your two primary customers are the Sales Department & Service Customers.

PRIMARY RESPONSIBILITIES

• Sales Department - responsibilities include scheduling the sold unit deliveries, incoming used internal inventory preps, and new incoming PDIs
• Service Customers –responsibilities include writing up service customer repair orders when customers drop off their vehicles for service, communicating on the status of their vehicles while in for service, and closing out their work orders upon pick up

JOB TASKS

• Updating sales on the status of the deliveries & inventory preps
• Opening & closing RO’s for sales internals & retail customers
• Updating customers on the status of their repairs every three days
• Closing out customers RO’s when they pick-up and providing explanations of work performed

Flagging tech hours

• Assist with charging parts out to RO’s as acquired by techs and reconcile
• Arranging timely pick-ups for customer vehicles in for service
• Complete daily end of day sales status report

EVALUATION

You will be evaluated primarily based on performance standards that measure the following activities:

• Timely turnaround of sold deliveries to ensure they are in the delivery lane and fully inspected ideally 24 hours prior to delivery but no less than 4 hours
• Ensuring quality customer communication that results in customers being contacted every three days on the status of their RV while in for service
• Timely closing out of repair orders to ensure minimal to no aged(below 10%). Aged being consider Internal Sold RO’s > 10 days, Internal RO’s > 14 days, Retail & Warranty RO’s > 30 days.
• CSI Customer Satisfaction Rating
• Contribution towards sales goal achievement

You will also be evaluated on other factors, such as good attendance, positive attitude, and teamwork

Job Type: Full-time

Pay: From $28,600.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Day range:

• Weekend availability

Shift:

• 8 hour shift
• Day shift

Experience:

• Dealership: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person