Job purpose

As an Account Manager your responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Responsible for leading a team of Account Managers dedicated to meeting the operational needs of assigned client segments.

Duties and responsibilities

• Lead on customer specific quality control and cost containment
• Manages day to day operations and daily workflow
• Responsible for A/R accuracy
• Ensure accurate load level data entry
• Main point of contact for day-to-day planners
• Accept, reject, and make decisions on tenders
• Assists the Key Account Manager with updating SOP execution
• Responsible for daily load board maintenance
• Implements account specific strategies to improve the quality of service
• Lead on account specific email correspondence
• Back-up on daily revenue generating activities
• Lead on all claims and OS&D events

Qualifications

• Clear and confident communication
• Minimum 1 years’ experience in 3PL required
• Bachelor’s Degree
• Strong problem solving skills
• Market knowledge
• Strong negotiation skills
• Ability to work in a team environment, while also delivering independent results
• Strong ability to persuade, motivate, and influence others
• Detail oriented and ability to multi-task
• Ambitious and enthusiastic attitude

Working conditions

General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard equipment available.