Description

The Vice President of Operations is an executive team member responsible for planning, organizing and directing the overall operations of patient care services across the state. The VP of Operations ensures compliance with patient care quality standards as it relates to the care provided to all patients. Maintains performance improvement activities within the departments and participates in quality assurance activities. Assures competency of all personnel to meet state, federal and CHAP guidelines. Assists in formulating the budget and maintains efficient and effective departmental operations while requiring compliance with all state, federal, and local regulations, laws, standards, and protocols..

Duties and Responsibilities

· Excellent understanding of performance improvement, quality assessment, and utilization management.

· Excellent knowledge of hospice regulations, CHAP standards of practice and state guidelines

· Exceptional working knowledge of staff development, clinical and non clinical development strategies, and ability to maintain the Transitions culture through all service locations.

· Exceptional PC skills-Microsoft Word, Excel and Google products

· Excellent organization skills required

· Exceptional time management skills required

· Ability to work in an interdisciplinary team preferred

· Compliance with accepted professional standards and practices

· Knows and practices the prescribed philosophy, purpose, policies, and standards of Nursing/Patient Care Services.

· Organizes, directs, and administers the Nursing/Patient Care Services in order to provide the level of care required by current medical and nursing standards.

· Plans and coordinates with the CFO, utilizing the respective Nursing Leadership members for planning the budgeting requirements for personnel, supplies, and equipment.

· Responsible for cost controls to insure maximum effectiveness of funds expended from the approved departmental budgets.

· Supports and develops Nursing/Patient Care Services in the coordination of the employee selection process, work assignments, performance evaluations, and staff development for these services.

· Provides oversight of all occurrences, complaints, negative trends, performance improvement issues, patient/family satisfaction scores, and concerns

· Reviews and approves, with Human Resources guidance, all people decisions including, but not limited to, terminations, suspensions, new hires, talent reviews and grievances as needed for assigned agencies

· Mentors Administrator role regarding each assigned agency's fiscal, clinical, census and quality metrics

· Maintains continuing quality assessment and improvement analysis and evaluation of patient care delivery and communicates with Administration on the activities/issues of Nursing/Patient Care Services.

· Plans and recommends to Administration new facilities or equipment, or modification thereto, needed to provide patient care.

· Recommends, supports, and participates in education services, programs of education, and training, including orientation of new employees. Encourages and facilitates the professional advancement of employees by affording opportunities for further education and experience.

· Recommends the modification, addition, or deletion of personnel policies to insure reasonable hours and acceptable working conditions to provide patient care coverage.

· Initiates and participates in problem-solving, policy-forming conferences for Nursing/Patient Care Services. Maintains close coordination with all departments to ensure continuity and collaboration of services.

· Interprets the goals of the Nursing/Patient Care Services areas to the community by maintaining harmonious and effective relationships with the education system, volunteer groups, agencies, and the community.

· Maintain understanding of the current CHAP, CMS and state guidelines across all service lines ensuring that all regulations are met.

· Works collaboratively with senior leadership to assure goals are actualized, and staff are developed to their highest potential.

Requirements

Education and Experience

· RN with current licensure to practice professional nursing in the State, MSN preferred

· 5 years hospice leadership experience required

· Certified Hospice & Palliative RN preferred

· Excellent understanding of performance improvement, quality assessment, and utilization management.

· Excellent knowledge of hospice regulations, CHAP standards of practice and state guidelines

· Exceptional working knowledge of staff development, clinical and non-clinical development strategies, and ability to maintain the Transitions culture through all service locations.

· Exceptional PC skills-Microsoft Word, Excel and Google products

· Proven Ability to work in an interdisciplinary team

· Self-directed with the ability to work with little supervision

Specific Proficiencies

· Understanding of palliative philosophy, principles of death/dying

· Proven ability to work in an interdisciplinary setting

· Self-directed with the ability to work under minimal supervision

WORKING CONDITIONS

General office environment with moderate noise level. Frequent telephone activity.

Monday - Friday 8am to 5pm / Weekends as needed

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to use hands, talk and hear. Also required to sit, stand, walk and reach with hands and arms, twist, stoop, kneel, crouch or crawl. Occasionally required to lift and/or move items up to 40 lbs. Specific visions abilities include close, peripheral, depth perception, and ability to adjust focus.