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Transdev, Inc.
Jackson, MS | Other
6 Months Ago
MV Transportation
Jackson, MS | Full Time
$60k-82k (estimate)
7 Days Ago
Dispatch Supervisor
Transdev, Inc. Jackson, MS
Other | Transportation 6 Months Ago
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Transdev, Inc. is Hiring a Dispatch Supervisor Near Jackson, MS

Overview

Hiring Immediatley!

The Dispatch Supervisor is an entry level management role. This person in this position will be responsible for the day to day Dispatch operations including the direct supervision of all Dispatch Operations employees. Responsibilities include, but are not limited to: hiring, coaching and mentoring employees; counseling employees and adminster disciplinary actions as warranted; planning, assigning, and directing work; appraising performance; performance management; addressing complaints and resolving problems. This is an excellent opportunity for the right person to learn and grow within a progressive company.

Responsibilities

  • Maintain proper staffing levels for the department based on operational needs.
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  • Consciously create a workplace culture that is consistent with the overall organizations and that emphasizes the identified vision, guiding principles, and values of the organization.
  • Assist staff with any questions to ensure proper handling of customer issues or concerns.
  • Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, appropriate email, and regular interpersonal communication.
  • Ensure adequate standards are met for attendance and adherence
  • Review daily operational reports to make sure service goals are met.
  • Use effective verbal and written communication to distribute the most current information to the team members.
  • Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
  • Handle’s escalated calls.
  • Create an atmosphere of professionalism & mutual support among employees.
  • Must be able to handle multiple situations at once

Various other duties as needed

Qualifications

Education, Licensing, and Certifications:

College degree preferred or a combination of education and prior work experience.

Experience

Two years of experience in managing at a supervisor level or above in a customer service related industry.

Knowledge, Skills and Abilities:

  • Demonstrated professional example of “living a customer service attitude” as their number 1 priority.
  • Ability to read and interpret documents such as the employee handbook, procedure manuals, and operational guidelines.
  • Ability to write routine reports and correspondence. Ability to speak effectively to our customers or employees in the organization.
  • Requires above average computer expertise, including some use of word processing, and spreadsheets.
  • Above average ability to define problems, collects data, establish facts, and draw conclusions.
  • Ability to effectively communicate and interact with all levels of employees.

If you have any questions, please contact the HR department at arielle.worcester@transdev.com.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

Job Summary

JOB TYPE

Other

INDUSTRY

Transportation

POST DATE

09/29/2022

EXPIRATION DATE

12/14/2022

WEBSITE

transdev.com

HEADQUARTERS

LOMBARD, IL

SIZE

3,000 - 7,500

FOUNDED

2011

CEO

BILL GEORGE

REVENUE

$50M - $200M

INDUSTRY

Transportation

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The job skills required for Dispatch Supervisor include Customer Service, Planning, Written Communication, Communicates Effectively, Coaching, Dispatch Operations, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatch Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatch Supervisor. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Dispatch Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatch Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Dispatch Supervisor jobs

The dispatcher's screen would show the available personnel that are dispatchable.

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Complete the required level of education.

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Gain experience and on-the-job training.

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Placed on top of the resume, supervisor resume titles must condense multiple skills to establish the value of the candidate.

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Step 3: View the best colleges and universities for Dispatch Supervisor.

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