Overview

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

Transdev is seeking individuals for the position of Customer Service Representative. This position is part of our management services contract with Foothill Transit, the second largest transit system in Los Angeles County, California. Foothill Transit is an award-winning bus system with a fleet of 361 vehicles and ridership of 14 million annually.

The CSR (Customer Service Representative) primary responsibilities will include answering customer inquiries via phone and in person; sell various fare media.

Cash handling experience required

Working 29 hours per week at $16.00 per hour

Responsibilities

• Answers incoming calls to the customer service team.
• Receives customer inquiries and complaints.
• Answers questions and provides information about services.
• Clearly and accurately documents issues.
• Resolves customer inquiries relating to transportation; communicates resolution to customers.

Other duties as assigned.

Qualifications

Education, Licensing, and Certifications:

• High school diploma or equivalent, such as GED, required

Experience Preferred:

• Up to 2 years of customer service or basic office experience preferred

Skills and Knowledge Required:

• Pleasant telephone voice/manner
• Strong written and oral communication skills
• Strong listening skills
• Ability to remain courteous with difficult or angry customers
• Basic computer knowledge/PC experience
• Some locations require bi-lingual skills.

Travel requirement <5% of time for occasional meetings or training.

Pre-Employment Requirements:

• Must submit to drug testing and a background check

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.
• 100% of work is accomplished indoors and in air conditioned or well ventilated facilities
• Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer.
• Work environments are generally noisy and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

For more information please visit our website at www.transdevna.com/careersThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check