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TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our team in Dover, Delaware.
Summary: Under the direction of the Customer Service Supervisor/Lead, the Customer Service Representative will be responsible for quality service and providing accurate information to customers. The CSR is responsible to accurately open accounts, explain policies and procedures, and process payment information. This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Language Skills: Bi-lingual fluency in English and Spanish preferred.
Scheduling: Variable shifts will be required to support business operating hours. Extra and irregular hours may be required due to temporary and/or unforeseen work demands.
Education: High school diploma or general education degree (GED) required.
Skill: Acquires job skills and learns company policies and procedures to complete tasks.
Job Complexity: Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
Supervision: Normally follows established procedures on routine work, requires instructions only on new assignments.
Experience: Typically requires a minimum of 0 - 1 year of related experience.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Full Time
Transportation
$38k-48k (estimate)
02/08/2023
04/29/2024
transcore.com
MIDDLETOWN, DE
1,000 - 3,000
1934
Private
JOSEPH MORRIS
$500M - $1B
Transportation
TransCore manufactures and installs open road tolling solutions, intelligent transportation systems and radio-frequency identification services.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.