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Description
Who We Are:
Chattanooga-based Transcard makes frictionless payments a reality with comprehensive global payment solutions designed for banks, fintechs, and businesses of any size and in any industry.
Transcard delivers solutions for business-to-business (B2B) payments, consumer-to-business (C2B) payments, business-to-business-to-consumer (B2B2C) payments, account-to-account automation, and Banking as a Service (BaaS). Our solutions combine unmatched multi-rail capabilities, embedded workflows, best-in-class integration, effortless reconciliation, and bank-grade security.
Position Details:
This is a part-time position. Compensation will be based on the qualifications of applicant. You will report directly to the Director of Customer Care.
Location:
This is a REMOTE opportunity with preference in US. We are unable to offer visa sponsorship.
Our corporate office is located in Chattanooga, TN.
Please apply and see more job requisitions at:
https://www.transcard.com/careers
Essential Duties and Responsibilities:
· Assumes responsibility for the effective and professional completion of call center representative functions.
· Receives customer telephone questions and complaints in a professional manner.
· Answers inbound calls in a timely manner.
· Responds to customer inquiries.
· Provides personalized customer service by responding to the needs of the customer.
· Manages and updates customer profile with the status of each customer.
· Coordinate with departments to achieve customer satisfaction.
· Build customer loyalty by meeting customer expectations.
· Evaluate problems of the customers and provide logical lasting solutions.
· File disputes for customers in accordance with Regulation E.
· Replies to all corresponding email.
· Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.
· Keeps supervisor informed of significant problems.
· Corresponds with Fraud Department of potential fraudulent activity.
· Maintains effective working relations with the operations department
Required Qualifications:
Customer Service Experience
Eastern Standard Time (EST):
Shift 1:
Wednesday: 12pm-5pm
Thursday: 12pm-5pm
Friday: 12pm-5pm
Saturday: 12pm-5pm
Sunday: 12pm-5pm
Shift 2:
Wednesday: 5pm-10pm
Thursday: 5pm-10pm
Friday: 5pm-10pm
Saturday: 5pm-10pm
Sunday: 5pm-10pm
Education and/or Experience:
· Bachelor's degree preferred or equivalent work experience
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of duties performed.
No resumes from 3rd party vendors will be accepted at this time.
Full Time
07/21/2022
12/15/2022
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Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
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Learn to refer to other service or technical departments for follow up as needed.
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