Our media-buying platform helps deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency. For the past 10 years, we've been transforming media for the benefit of humankind. We’re passionate about keeping the internet free and open to everyone, because when content creators thrive, the internet as a whole prospers — free of the restrictions from a few big companies. So if you’re talented, driven, creative, and hungry to bring something entirely new and wildly ambitious into the world (and have some fun doing it), then we want to talk. The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers – and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day. So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk! What You Will Be Doing: Serve as trusted partner in the employee experience by leading and owning the end to end resolution of complex queries/issues Continuously project manage active employee inquiries working with other departments in TTD to drive complex issues to resolution for the employees within defined SLAs ensuring high quality, consistent service delivery Interpret and apply policies and procedures and discern matters that should be escalated as appropriate Actively participate in the creation and documentation of process improvements with a focus on automation Analyze metrics/KPIs, reporting/adherence to recommend and implement continuous process improvements Deploy initiatives in the local business and contribute to the design of local and (at times), global HR initiatives Other projects as needed What You Bring To The Table: Bachelor’s degree or equivalent practical experience 7 years of experience working in HR or Shared Services, of which at least 3-5 years’ experience working as a hands-on HR Business Partner, HR Operations Project Manager, or Sr. Shared Services Manager on a team in a senior level role handling complex employment inquiries Strong ability to build trust, long with demonstrated ability to drive and lead results in solving complex employee issues with sensitivity, diplomacy and discretion Stellar communication skills, conflict management and resolution skills with experience in delivering sensitive messaging of all types to a wide variety of stakeholders Strong project management and multi-tasking skills- taking end-to-end ownership of complex employee inquiries Practical understanding and experience across key HR functional areas, processes, and practices, including both technical and non-technical functions Strong written and verbal communication skills Proven ability to work with all levels of the organization and across functional areas Agile and able to adapt as projects and priorities change and able to remain composed, positive, and gritty in the face of any setbacks or challenges Able to understand and appreciate different and opposing perspectives and to discover solutions and build consensus #LI-DZ1 The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.