• Establish TPN as a key participant and partner in client’s business
  • Maintains a thorough and current understanding of assigned client’s business and industry
  • Establishes personal and agency credibility and respect while developing strong business relationships
• Responsible for client business planning management providing relevant key insights, strategic thinking and leadership related to all aspects of the business
• Works with direct reports to develop and execute all major presentations/projects
  • Reviews/optimizes all presentations prepared by direct reports
• Managing, coaching and developing direct reports
  • Monitors growth and performance, conducts reviews, develops growth plans, recommends raises and corrective performance measures
• Responsible for overall account performance
  • Financial
    • Contributes to the building of client retainer and is responsible for ensuring projects and workstreams fall in established budgets
    • Develops and manages related staffing structure
    • Monitors and manages financial performance for and within team (i.e.: accounting relationship, scorecards)
  • Work product
    • Works with client to understand agency role and performance requirements
    • Conducts client feedback check points and appropriate formal reviews
    • Keeps Senior Management and team abreast of performance (i.e.: client input, areas of improvement)
  • Team dynamics
    • Maintains pulse of work environment
    • Leads issue identification and solutions
• Keeps Senior Management abreast of client business relationship, financial situation, agency performance issues, workload
  • Includes Senior Management in appropriate client meetings
• Leads effort, with team support, on thought leadership outside of agency required workload
• Leads the day-to-day work by engaging the appropriate team members
• Applies process-driven results to workstreams that are more ambiguous and lacking of historical process
• Leads or participates in new business opportunities/presentations when appropriate.

• People management

• Ability to establish clear performance expectations
• Provide clear and balanced performance feedback
• Able to develop and coach team
• Recognizes talent
• Promotes excellence throughout the organization

• Builds internal/external relationships

• Relates to others in an open and accepting manner
• Develops relationships with others as a key priority
• Treats others with respect
• Shows consistency with principles, values and behaviors
• Follows through on commitments
• Develops a give and take attitude
• Strives for win-win solutions

• Strategic assessment

• Self-starter; capable of independent productivity
• Able to ask the right questions
• Assimilate the synthesized information
• Make the necessary intuitive connections to evaluate opportunities and draw conclusions
• Sees the big picture

• Connects client needs and TPN resources and capabilities

• Proactively listens for opportunities and assess client needs
• Leverages functional understanding of TPN roles, resources, and tools to engage the right departments and team members at the right time

• Leadership

• Provides vision, direction
• Aligns people and resources to attain the vision and direction and communicates direction succinctly to others
• Makes decisions towards achieving future goals
• Demonstrates emotional courage
• Ability to state opinions
• Strong role model through behavior and skill
• Inspires others to perform at their highest capabilities

• Presentation skills

• Shows confidence in front of an audience
• Able to deliver the message clearly and concisely
• Understands their audience and delivers message appropriately

• Financial management

• Understands and respects the budget
• Has an understanding of the financials and how it relates to client profitability

• Sound business and professional ethics
• Overarching understanding of strategic initiatives and development process for all marketing, as listed below.
  • Understands digital marketing analytics, digital trends, best practices and communicates to the internal team and client

• Interactive Experiences (strategy, development, implementation)
• In-store digital experiences
• Retail Connected Experiences
• Video Content Development

• Years of Experience: 8-10 years at Shopper Marketing or Media agency

• Education: Four-Year Degree (preferred but not required)
• Job Type: Permanent, Full-Time

Department: Account
This is a management position
This is a full time position