Description

Job Summary 

The Assistant General Manager will be expected to assist the Management team with all aspects of Hotel Operations, including working shifts, continuing to directly supervise and train all Operations personnel, and accommodating guests’ requests and complaints. Other expectations include supervising all department personnel, demonstrating high leadership skills, modeling behaviors, and exemplary actions. Assist the General Manager in administrative responsibilities in accounting, payroll, budgets, ordering, inventory, etc. 

• Train new hires to provide exceptional guest service as well as detailed and accurate financial handling through systems. Recommend performance evaluations feedback, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate. 

• Respond to guests’ special requests, needs, problems, issues, and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. 

• Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. • Supervise the Guest Service Agents and act as liaison to Front Office Manager/Director of Operations. 

• Remain calm and alert, especially during emergencies and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approaches to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. 

• Comply with attendance rules, be available to work regularly and flexibility is key in this role. 

• Perform any other job-related duties as assigned by management. Activities:

Requirements

Required Skills/Abilities: 

• Excellent verbal and written communication skills. 

• Excellent organizational skills and attention to detail.

• Ability to complete tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround

• Excellent time management skills with a proven ability to meet deadlines.

• Ability to function well in a high-paced and at times stressful environment.

• Able to type minimum of 50 words per minute.

• Extremely proficient with Microsoft Office Suite or similar software with the ability to learn new or updated software.

Education and Experience:

• Bachelor’s degree in Business Administration or Hotel & Restaurant Managment preferred.

• Six years of mixed management experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times. 

• Bend, squat, stand.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Equal Employment Opportunity:

It is the policy of Mid-Continent Hospitality LLC. to recruit and hire qualified candidates for employment, regardless of their race, color, creed, religion, sex, age, national origin, mental or physical disability, veteran status, or any other condition protected by law.