SUMMARY: Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. * Perform quality assurance (QA) requirements for department. * Rotate linen changing in accordance with extended stay schedule. * Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron. * Perform other general cleaning, i.e., vanity areas, coffee makers, etc. * Maintain kitchen suite in accordance with extended stay standards. * Check shower curtain for mildew, scum, and clean accordingly. * Properly replace linen and guest amenities as needed. * Clean and stock Suite Attendant carts and maintain in a presentable manner. * Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper. * Properly label lost and found articles and turn them in. * Report maintenance problems in guest rooms immediately. * Responsible for proper administration of key control for issued keys or keys left by guests in the suite. * Maintain security for guests and property by keeping room doors locked at all times. * Work in laundry area as necessary. * Remain highly visible and be readily available for guests at all times. * Take initiative to offer assistance or answer questions throughout the hotel. * Willingness and ability to train new associates. * Complete maintenance work orders and deliver to the supervisor in a timely manner. * Thoroughly understand and implement the Brand service culture. * Perform all shift checklist responsibilities. * Support team members to ensure the team’s entire workload is completed daily.

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• West Des Moines, IA 50266: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person