Overview

Provides administrative support to Student Services.

Responsibilities

• Provide service to prospective current and past students in all aspects of Student Services
• Efficient timely and accurate response to internal and external inquiries via phone e-mail and in-person
• Follow all data entry standards
• Safeguard the privacy of education records maintained by Touro University
• Issue standard correspondence to applicants including but not limited to decision letters
• Provide general office support assistance with various mailings and special projects
• Participate in internal and external recruitment events
• Actively participate with the Student Services team and receive direction from supervising Student Services Solution Specialists
• Responsible for fundamental functions relating to the following Student Services offices:
• Office of Admissions
  • Provide accurate and complete counselling on the Touro University program offerings
  • Cultivate track and monitor inquiries throughout the application process
  • Receive and evaluate applications received through various methods including third party application services
  • Correspond with applicants of various programs advising them of their current status throughout the application process
  • Maintain and update data on the student information system
• Office of Financial Aid
  • Have a working knowledge of basic financial aid opportunities and be able to respond accurately to questions received from applicants and current students.
• Office of the Registrar
  • Have a working knowledge of basic registrar policies/procedures and be able to respond accurately to questions received from current students
  • Assist with access to the TouroOne portal
  • Transfer credit evaluation and application based on academic department standards
• Office of the Bursar
  • Have a working knowledge of basic bursar policies/procedures and be able to respond accurately to questions received from applicants and current students.
  • Assist with assessing and explaining account charges
  • Provide guidance on payment options including payment plans

Qualifications

Education/ Experience

• Bachelor’s Degree or equivalent combination of education and work experience.

Knowledge/ Skills/ Abilities

• Strong oral and written communication skills
• Ability to be detail-oriented
• Excellent organizational and time management skills
• Ability and willingness to learn new computer systems and operating procedures as needed
• Energetic personable and team-oriented
• Good word-processing skills (min. 30 words/p/min)
• Computer literacy Proficiency in Microsoft Office Suite particularly Word Excel and Outlook

Travel

• Travel to other Touro campuses.
• Travel to external student recruitment events (e.g. college fairs).