TOURISTS

Tourists in North Adams, MA is looking for a SERVER to join our strong team. Our ideal candidate is a self-starter, ambitious, and engaged.

TOURISTS is a 46-room boutique lifestyle hotel in North Adams, MA, situated on a 70-acre nature campus just down the road from MASS MoCA and the Clark Art Institute. Since opening in July 2018, TOURISTS has received numerous accolades; but our biggest point of pride is our staff–the kind, hard-working, and dedicated folks who work at TOURISTS are the reason guests keep coming back to the Berkshires year after year. 

TOURISTS is committed to offering a safe, kind, and supportive work environment for people from all walks of life. TOURISTS is an Equal Opportunity Employer and fosters a culture of diversity, equity, and inclusion. 

Position & Rate: Server $7/ hour plus tips ($15-$30 with tips)

FLSA: Non-Exempt Full or Part-Time 

Shift Hours: AM Server 6:30am-2:30pm / PM Server 3pm- 11pm 

Reporting Relationship

Reports Directly to: F&B Manager

Reports Indirectly to: Executive Chef, Front Office Director

Responsibilities

Servers and Bartenders will exceed the expectations of all guests and employees in a multitude of tasks that include but are not limited to:

• Providing a high level of Food and Beverage service to our house guests.
• Greet guests warmly as they approach counter and provide descriptions of the menu offerings
• Take and place orders in an efficient manner, relaying special requests as needed with orders
• Preparing and serving food and drinks orders in accordance with guests’ orders
• Make timely deliveries of Room Service orders
• Maintain open communications with Kitchen on food orders to ensure timely delivery of executed plates to guests
• Ensure organization and cleanliness of Bar, FOH spaces, and beverage inventory in basement
• Maintain a high level of cleanliness and safety in the work area
• Supporting the Front Desk and Guest Experience team when necessary
• Assist with pool set up and perform all pool service (seasonal) 
• Comply to shift checklists and Standard Operating Procedures (SOPs)
• Practice safety with all equipment to ensure safe working conditions

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position.

Personal Performance Standards

• Friendly and outgoing personality
• Ability to listen and communicate effectively and ensure open lines of communication with staff, all departments and upper management at all times via radio, email, log books, meetings, etc., to ensure all needs of the hotel are met
• Attend all relevant meetings and maintain meeting notes
• Create a respectful and safe work environment
• Keep abreast of safety and emergency procedures and OSHA requirements
• Strong organizational and motivational skills

Benefits

• High quality health and dental insurance is offered through Blue Cross Blue Shield to all full-time employees with a competitive employer contribution
• Reimbursement for healthy habits and fitness goals
• 80 hours of Paid Time Off per year is offered to all full-time employees after completing 6 months of employment
• Holiday pay for applicable working holidays
• 401(k) through Guideline
• Hotel and dining discounts for all employees
• Continuing education and professional development opportunities

Education & Experience

• Two (2) years related experience in hospitality or service industry
• High School diploma or General Education Degree (GED) 

Competencies

• Must be able to speak, read, write and understand the primary language(s) of the workplace (English)
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Guest service 
• Attention to detail
• Ability to understand computer programs (i.e. Point of Sale system)

Security/Confidentiality

Maintain an increased awareness of safety issues. Ensure all security policies and procedures are observed in areas such as computer security, keys, locks, inventory, property and employee information. Ensure all financial and employee data is secure and confidentiality of data and related information is maintained.

Working Conditions/Environment

• The noise level in the work environment is usually moderate
• The person in this position may have to lift up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
• The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
• This position requires handling of hot beverages and delivery of trays with hot food/beverages.

TOURISTS is an EEOC Employer.

The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.