Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Purpose Global Payments, Inc. is looking for an experienced IT Business Analyst to join the ProPay team. As an IT Business Analyst at Global Payment Systems, you will be the functional Subject Matter Expert/go to person to manage requirements and user stories for ProPay application, working with product owners, Engineering & QA teams and other project stakeholders to deliver high-quality solutions focused on payment-acceptance products aligned with the Strategic Roadmap. Essential Duties Serve as the IT Business Analyst for an Agile development team with co-located and/or remote developer & QA resources. Lead cross-functional teams to provide agile-based project deliverables and facilitate the team's work to accelerate delivery of business value by ensuring adherence to Scrum methodologies and processes. Facilitate internal and external communication, removes impediments, and serves as the intermediary between multiple product owners, managers, and team members. Using strong communication, facilitates the project team through the Scrum process of Release Planning, Sprint Planning for multiple product owners, Daily Scrums, Sprint Reviews and Retrospectives in a fast paced environment with competing priorities. Managing requirements, and collaborating with teams for planning, prioritizing, and tracking work. Evaluate input from multiple stakeholders, both internal and external, to develop detailed functional & non-functional requirements through Agile user stories and other requirements documentation. Translate business requirements into functional requirements, communicate any technical challenges to implementation, and collaborate with the delivery team to recommend acceptable solutions & delivery timelines for stakeholders. Validate application functionality by engaging in design reviews and test case reviews and completing acceptance testing. Define and prioritize the solution delivery roadmap and Product backlog to implement the product management vision and strategy, maintaining alignment between product and solution delivery teams. Determine the impact of changes to other systems for upcoming projects and releases. Maintain current knowledge of various payment methods & processing flows, card brand regulations, technology and competitive trends in the electronic payment industry. Identify & mitigate gaps with existing systems/processes such as, but not limited to, manual processes that should be automated, security risks and vulnerabilities. Determine & manage dependencies between the solution delivery team and other groups including operations and servicing to facilitate the deployment of completed solutions. Collaborate with the Agile team to regularly inspect and adapt the software development processes, evolving procedures and driving continuous improvement. Builds understanding of Agile foundation and processes. Assists with prioritization and identifying defects. Other Duties This list is not all-inclusive as additional duties may be assigned by the supervisor. Be able to work with third party contracting companies - serving as a company representative when needed to ensure company standards are maintained and delivery is optimized. Assist Development Management maintain compliance with various organizations to include PCI, SOX, etc. as needed Promotes a collaborative team environment that fosters creativity and innovation. Engages team with making appropriate commitments through story selection and task definition; encourages discussion and conflict resolution. Initiates, builds and maintains positive relationships with IT and internal customers to help facilitate effective completion of project work. Validate and coordinate release processes Utilize data analysis tools (MSSQL, MS Access, Others) to assist in all duties Rally, SQL, SOAP, Advanced Spreadsheet user, Flow charts ( Lucidchart / Visio) Required Qualifications Bachelor’s degree - preferably in Business, Finance, or Computer Science Proficient in MS Office products or similar Google applications Proficient in SQL Clear understanding of Payment transaction flows & related business concepts Working experience in Agile Projects ( Scrum Methodology ) Soft skills – Strong Communicator, Decisive, Conflict management, Problem solving, Presentation skills, Ability to prioritize, Ability to motivate a team Preferred Qualifications A minimum of 5 years of experience as a business analyst in an IT environment on agile development team, preferably in the payments / merchant acquiring industry Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. Strong knowledge of Agile approaches, previous experience with Agile tools and techniques. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers and subject matter experts. Strong organizational skills including the ability to utilize project management techniques to drive projects to completion and track issues and actions as necessary. Exceptional analytical, problem solving, organization, multi-tasking, technical, decision making, and relationship building skills Managing Multiple Priorities - Has highly developed time management skills to manage competing priorities. Highly adaptable to changing environments and priorities Issue Resolution - Has highly developed negotiation and conflict management skills to resolve unusual issues within and external to the team Scrum Certification Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.