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Role
Typically has more than three years of experience. Serves as liaison for repossession companies. Participates in maintaining a financially sound loan portfolio through early delinquency control including complex delinquencies. Methods to accomplish this include phone calls, collection letters, and in-person interviews. Recommends further action on accounts as deemed necessary including repossession, legal action and foreclosure.
Major Duties and Responsibilities
Knowledge & Skills
Experience
Some experience in credit union or other financial institution. Previous collection experience.
Education/Certifications/Licenses
High school diploma or equivalent. Ability to be bonded.
Interpersonal Skills
Detail oriented, organized and empathetic. Ability to handle multiple duties under pressure. Ability to priority tasks, identify problems and develop solutions. Ability to comprehend and follow complex instructions.
Other Skills
Some mechanical knowledge and ability to drive a manual transmission preferred. Requires good technological skills.
ADA Requirements
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. May require additional time spent outdoors in various weather conditions.
Mental and/or Emotional Requirements
Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various complicated written and oral instructions. Must be able to speak clearly and deliver information
in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters
Acknowledgement
This position may be eligible for remote work. Nothing in this position description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time.
Topside FCU is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color religion, sex/gender, national origin, disability, age, or any other category protected by law.
Other
$42k-59k (estimate)
11/16/2022
11/14/2023
The job skills required for RECOVERY SPECIALIST include Customer Service, Bankruptcy, etc. Having related job skills and expertise will give you an advantage when applying to be a RECOVERY SPECIALIST. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by RECOVERY SPECIALIST. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for RECOVERY SPECIALIST positions, which can be used as a reference in future career path planning. As a RECOVERY SPECIALIST, it can be promoted into senior positions as a Consumer Loan Collector III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary RECOVERY SPECIALIST. You can explore the career advancement for a RECOVERY SPECIALIST below and select your interested title to get hiring information.