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Customer Support Representative
TOPS Software Clearwater, FL
Full Time | IT Outsourcing & Consulting 6 Months Ago
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TOPS Software is Hiring a Customer Support Representative Near Clearwater, FL

TOPS is looking for a Customer Support Representative to join our team!

Are you someone who loves being the go-to for questions or needs of clients? Do you get excited about supporting a simple, expert, and powerful software solution?

Our support team handles email and phone-based tickets, all tracked in the support desk system. You will learn about property management, HOAs, accounting, and much more!

This is a full-time hourly role, with a preference for someone who can join our supportive and collaborative team in the Clearwater, FL office. Salary range is 40-45k, depending on experience. Hours are typically 8-5pm EST, but will be confirmed by supervisor.

Who will love this job:

  • Someone who loves learning and explaining complex systems
  • Someone who loves variety of situations and making people’s lives easier

What you’ll do

  • Provides Direct Customer Support, recommending solutions and resolving customer queries
  • Uses excellent communication skills to keep customers calm and meet their needs
  • Complete product setup and deployment efficiently and accurately
  • Updates databases with information about technical issues and useful discussions with customers
  • Informs customers about new features and functionalities
  • Follows up with customers professionally and timely to ensure their technical issues are resolved
  • Help train new Customer Support Representatives

You should have

  • Required: 2 years experience in a customer-facing role
  • Required: proficiency in Microsoft Office
  • Preferred: experience with accounting and/or property management terminology
  • Excellent interpersonal and communication skills, both written and verbal
  • Proven time management ability
  • Independent problem solver, a mindset for troubleshooting

Why TOPS

Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ’s Readers Choice Awards for our solutions and support.

As a five-time winner of Tampa Bay’s Top 100 Workplace, our approach to work is proactive, collaborative, and committed. Our team of 140 are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. Learn about our Core Values here.

We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings. 😊

We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US.

We are an equal opportunity employer. We value each team member for their skills, experience and unique perspectives. This is a principle embodied in the way we do business, our policies, and is visible in our results. Come join us and find out what the best work of your career could look like here at TOPS.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

POST DATE

09/29/2022

EXPIRATION DATE

12/12/2022

WEBSITE

topssoft.com

HEADQUARTERS

CLEARWATER, FL

SIZE

50 - 100

FOUNDED

1985

CEO

JEFFREY S HARDY

REVENUE

<$5M

INDUSTRY

Software & Cloud Computing

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The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Representative job description and responsibilities

Collecting and analyzing customer feedback can also be a part of their customer support representative task.

02/13/2022: Danbury, CT

Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.

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Customer support representative document reports, resolve complaints, and process orders and payments.

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Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.

01/14/2022: Santa Maria, CA

Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.

12/29/2021: Elyria, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Representative jobs

According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.

02/06/2022: Waco, TX

Be as polite as possible when talking to clients over the phone.

02/12/2022: Manchester, NH

Consider using database to record activities and research product information.

02/13/2022: Petaluma, CA

Learn to refer to other service or technical departments for follow up as needed.

02/14/2022: Fort Myers, FL

Understand the customer’s expectations.

01/24/2022: Lawton, OK

Step 3: View the best colleges and universities for Customer Support Representative.

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