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tops Software
Ft Lauderdale, FL | Full Time
$33k-41k (estimate)
1 Month Ago
Customer Experience Representative
tops Software Ft Lauderdale, FL
$33k-41k (estimate)
Full Time | Software & Cloud Computing 1 Month Ago
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tops Software is Hiring a Customer Experience Representative Near Ft Lauderdale, FL

TOPS is looking for a Customer Experience Representative to join our team!

Are you someone who loves being the go-to for questions? Perhaps you’re strong in customer service skills but also want to break into the field of accounting?

Our Ft Lauderdale office handles the financial services side of our organization, with this role being the first contact point for unit owners. You will learn about property management, HOAs, accounting, and much more!

This is a full-time hourly role, joining a supportive and collaborative team in our Ft Lauderdale, Florida. Salary range is 40-45k, depending on experience, and hours are typically 8:30-5pm EST.

Who will love this job

  • Someone who loves a variety of situations and making people’s lives easier
  • Someone who loves learning and explaining complex systems and practices

What you’ll do

  • Focus on the experience of a who you are serving, providing direct customer support in the form of answering questions from unit owners and residents
  • Resolve customer queries by reviewing and providing breakdown of account balances and payment details/ statuses
  • Update client accounts with information or concerns, as relevant
  • Navigate a high call volume environment, escalating and reassigning client calls to other teams as needed

You should have

  • Required: 1 year of customer service experience, preferably within a call center supporting technology
  • Preferred: experience in a high call volume environment
  • Preferred: bilingual in English and Spanish
  • Familiarity with accounting-based practices is a plus, but we are able to train too
  • Excited about learning and guiding others in software solutions
  • Able to listen effectively, communicate clearly and positively, and de-escalate concerned clients
  • Patience, problem solving, ability to manage priorities, and deadlines effectively

Why TOPS

Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ’s Readers Choice Awards for our solutions and support.

As a five-time winner of Tampa Bay’s Top 100 Workplace, our approach to work is proactive, collaborative, and committed. Our team of 140 are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. Learn about our Core Values here.

We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings. 😊

We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US.

We are an equal opportunity employer. We value each team member for their skills, experience and unique perspectives. This is a principle embodied in the way we do business, our policies, and is visible in our results. Come join us and find out what the best work of your career could look like here at TOPS.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Software & Cloud Computing

SALARY

$33k-41k (estimate)

POST DATE

02/03/2023

EXPIRATION DATE

04/27/2023

WEBSITE

topssoft.com

HEADQUARTERS

CLEARWATER, FL

SIZE

50 - 100

FOUNDED

1985

CEO

JEFFREY S HARDY

REVENUE

<$5M

INDUSTRY

Software & Cloud Computing

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The job skills required for Customer Experience Representative include Customer Service, Call Center, Problem Solving, Customer Support, Communicates Effectively, Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Experience Representative job description and responsibilities

Collaborated with various team members across departments to problem solve and exceed customer expectations.

02/09/2022: Asheville, NC

Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

03/04/2022: Augusta, GA

Customer experience representative document their exchanges with clients, often using customer relationship management software.

02/20/2022: Atlantic City, NJ

They generally need to know how to create and update tickets and how to search for customer records.

12/25/2021: New Bedford, MA

Customer service representative listen to or read about customer problems and suggest solutions.

02/09/2022: Allentown, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Experience Representative jobs

Customer service representatives must have distinct personalities.

02/05/2022: Norwich, CT

Most customer service representative jobs require candidates to complete on-the-job training.

02/13/2022: Burlington, VT

Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.

02/15/2022: Appleton, WI

The person needs to know when to ask for referrals or reviews from customers.

01/29/2022: Winston Salem, NC

Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.

12/27/2021: Baltimore, MD

Step 3: View the best colleges and universities for Customer Experience Representative.

Butler University
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