Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow. Learn more about working with us at topconcareers.com Summary: Performs highly visible, complex support through installation, troubleshooting, service and repair of complex equipment/products. Trains customers. Commissions complex systems. Provides post-sale support. This may include hardware, software, system support. Essential Job Duties and Responsibilities 1. Troubleshoot complex installation issues, commission new systems at customer locations 2. Research and identify solutions to software and hardware issues 3. Provide technical support via phone, email, and remote desktop software 4. Perform Pre and Post Sale Technical Support and Customer Training assignments 5. Prepare and deliver technical presentations on products to support sales process 6. Deliver technical demonstrations and presentations 7. Provide training services 8. Lead or be part of project teams including scheduling meetings, generating project status reports and creating documentation. 9. Perform other duties as required. Requirements and Skills · BS or equivalent in Civil Engineering or related field · Be able to work with and understand technical products · Understand fundamental design and drafting concepts in the Civil/Survey/Construction industry · Excellent written and verbal communication and presentation skills · General intermediate knowledge of computers · Travel required · Comfortable in a teaching or public speaking environment · Energetic with a knack for customer relations Equipment and Tools Operated or Worked from: Normal office equipment as well as Technical Equipment Physical Environment: Office and Construction Site environment, must be able to work in the field