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Sales Support Representative

Oakland, NJ | Full Time
Expired

Job Description

Based in Oakland, NJ, Topcon is a comprehensive diagnostic device manufacturer within the worldwide eye care community. It introduced the world’s first commercial back-of-the-eye Spectral Domain (SD) and Swept Source (SS) optical coherence tomography (OCT) systems, which have driven innovation in eye care. More recently, to develop the most efficient, pragmatic and state-of-the-art solutions, Topcon formed a new strategic division, Topcon Healthcare Solutions, whose primary objective is to create world-class software solutions for the eye care industry and beyond. The company's products enable the collection and visualization of a wide range of imaging and clinical data while providing quantitative and clinical analysis capabilities. Topcon’s software gives clinicians access to patient exam data captured from OCTs, Visual Fields, Fundus Cameras, and other Topcon and third-party devices. Topcon leverages its new data management system called Topcon Harmony, where practitioners gain access to both DICOM and non-DICOM information stored in a central, cloud-based environment. Additionally, Topcon now provides an integrated service that connects practitioners to an extensive network of reading services to assist in the management of sight-threatening eye diseases. Purpose: The Sales Support Representative role is to provide the Topcon customer (end-user, dealer, corporate account) support and services via telephone, e-mail or fax. Essential Duties and Responsibility: The following duties are required to be performed by the employee, but are not limited to these as other duties may be assigned. • Provide professional and personal assistance to customers in answering inquiries through telephone, e-mail and fax • Data entry of orders (instruments) and follow up of order status with customers • Build and maintain customer relationships by handling questions and concerns with accuracy and professionalism. Must identify, research, track and monitor the problem to insure a timely resolution • Maintain basic knowledge of Topcon products for troubleshooting of common problems • Maintain strong working relationship within team environment • Timely communication of open items and issues to direct supervisor Job Requirements: • Detail-oriented with excellent reasoning & analytical skills • Good ability to prioritize tasks as well as multitask. • Must have strong “follow up” skills • Strong organization & communication skills • Must be self-motivated and comfortable working independently, however, must also be a team player • Have the ability to work within tight deadlines • Proficiency in Microsoft Office applications a must Education and/or Experience Required: • Associates degree preferred or 3 years of experience in related field

Skills for Sales Support Representative

The job skills required for Sales Support Representative include Sales Support, Microsoft Office, Data entry, Communication Skills, Self motivated,and Innovation etc. Having related job skills and expertise will give you an advantage when applying to be a Sales Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales Support Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Sales Support Representative

The following is the career advancement route for Sales Support Representative positions, which can be used as a reference in future career path planning. As a Sales Support Representative, it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Support Representative. You can explore the career advancement for a Sales Support Representative below and select your interested title to get hiring information.